Hearing Instrument Specialist

Hear Wright, Inc; Charleston (SC); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

HSA options

401(k) with company match

Tuition reimbursement

Maternity leave

Disability coverage

Life insurance

Pet insurance

Hearing aids discount

Dependent care FSA

CEU reimbursement

Job summary

HearingLife in Charleston, SC seeks a Support Hearing Instrument Specialist to focus on patient aftercare and clinical support, not sales. You’ll perform follow-up care, device maintenance, troubleshooting, and walk-in support to ensure an excellent patient experience.

This licensed professional role emphasizes hands-on clinical work, patient education, and building long-term patient relationships within a nationally respected hearing healthcare network.

Qualifications

• Active Hearing Instrument Specialist license or eligibility per state requirements.
• Strong technical skills with hearing aids and amplification devices.
• Patient-focused mindset with excellent communication skills.
• Ability to explain technical information in a clear, compassionate manner.
• Team-oriented with a positive, supportive approach to patient care.

Responsibilities

• Provide high-quality follow-up and aftercare services to existing patients.
• Support walk-in patients with hearing aid checks, cleanings, adjustments, and troubleshooting.
• Perform routine hearing aid maintenance and minor repairs, including earmolds and accessories.
• Assist patients with proper hearing aid use, care, and best practices.
• Conduct device checks and basic technical evaluations to ensure optimal performance.
• Collaborate with Audiologists and Hearing Instrument Specialists to support patient care plans.
• Support Telehealth and Remote Care initiatives, including patient coaching and device education.
• Maintain accurate clinical documentation in line with guidelines.
• Ensure compliance with licensing and continuing education requirements.
• Contribute to a welcoming, patient-centered clinic environment.

Skills

Technical skills

Patient care

Communication

Clear explanations

Teamwork

Job description

About HearingLife

HearingLife is a national hearing care company under the Demant umbrella and in association with Oticon. Built on a heritage of care, health, and innovation since 1904, HearingLife operates more than 600 hearing care centers across 42 states. We follow a scientific, results-oriented approach to hearing healthcare delivered by highly skilled and compassionate professionals. Our vision is to help more people hear better through life-changing hearing health and personalized care.

Overview

Job Description

Support Hearing Instrument Specialist

Location: Charleston, SC

Schedule: Full-Time | In-Office

Position Overview

We are seeking a Support Hearing Instrument Specialist to join our team. This role is dedicated to patient aftercare and clinical support rather than hearing aid sales. You will play a critical role in ensuring an excellent patient experience by providing follow-up care, device maintenance, troubleshooting, and walk-in support for our patients.

This position is ideal for a licensed Hearing Instrument Specialist who enjoys hands‑on clinical work, patient education, and building long‑term patient relationships—without the pressure of sales goals or commissions.

Pay: $55,000-$60,000 + Commission

Benefits Include

• PTO & Paid Holidays
• Emphasis on work-life balance
• Medical, dental, vision, and HSA options
• 401(k) with company match
• Tuition reimbursement
• Maternity leave
• Short-term and long-term disability coverage
• Company-paid life insurance
• Pet insurance
• Steeply discounted hearing aids and accessories for you and your family
• Dependent care flexible spending account
• CEU reimbursement

Responsibilities

• Provide high-quality follow-up and aftercare services to existing patients
• Support walk-in patients with hearing aid checks, cleanings, adjustments, and troubleshooting
• Perform routine hearing aid maintenance and minor repairs, including earmolds and accessories
• Assist patients with proper hearing aid use, care, and best practices
• Conduct device checks and basic technical evaluations to ensure optimal performance
• Collaborate closely with Audiologists and Hearing Instrument Specialists to support patient care plans
• Support Telehealth and Remote Care initiatives, including patient coaching and device education
• Maintain accurate and timely clinical documentation in accordance with company, state, and federal guidelines
• Ensure compliance with all professional licensing and continuing education requirements
• Contribute to a welcoming, patient-centered clinic environment
• All other duties as assigned

Qualifications

• Active Hearing Instrument Specialist license (or eligibility per state requirements)
• Strong technical skills with hearing aids and amplification devices
• Patient-focused mindset with excellent communication skills
• Ability to explain technical information in a clear, compassionate, and easy-to-understand manner
• Team-oriented with a positive, supportive approach to patient care

Why Join HearingLife?

• Focus on clinical care and patient relationships, not sales
• Supportive team environment grounded in trust, teamwork, and innovation
• Opportunity to deepen technical expertise and clinical skills
• Stability within a national organization that prioritizes quality hearing healthcare

HearingLife is an Equal Opportunity / Aff… All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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