Hearing Ambassador (Patient Care Coordinator)

NationsBenefits, LLC; Port Huron (MI); On-site; USD 36,000 - 42,000; Full time

Job summary

NationsBenefits, LLC is seeking a Hearing Ambassador to support licensed dispensers at the Sam's Club Hearing Aid Center in Port Huron, MI. The role centers on engaging Members, educating on hearing wellness, scheduling appointments, and growing relationships through community outreach.

The position requires strong customer service and sales experience, with expectation to meet daily call and test targets and to promote additional products when appropriate. On-site work at the center is required.

Qualifications

• High school diploma or equivalent required.
• Strong customer service, sales, or retail experience essential.
• Experience with PC hardware, software, and Internet knowledge advantageous.
• Excellent oral and written communication, organization, and problem-solving skills.
• Previous experience with patient/customer appointment scheduling preferred.
• Bilingual in Spanish strongly preferred.

Responsibilities

• Have working knowledge of Hearing Aid Center products and services.
• Set the stage for tests and potential purchases when engaging with Members.
• Complete 30-50 outbound calls daily to prospective or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily.
• Promote and sell non-hearing aid products when appropriate.
• Assist in using the handheld screener as a lead tool where regulations allow.
• Schedule return visits for previously tested Members and referrals.
• Promote the HAC at Sam's Club events and related activities.
• Based in HAC, spend 95% of time walking the club intercepting and setting tests.

Skills

Customer service

Sales experience

Communication skills

Scheduling experience

Problem-solving

Organizational skills

Education

High school diploma or equivalent

Tools

Scheduling software

PC hardware

Job description

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Role:

The Hearing Ambassador assists and helps the licensed dispenser meet their goals and fulfill their daily duties. This role is responsible for engaging customers, Support hearing health needs, educating individuals about hearing wellness, scheduling appointments, and supporting growth through community outreach and customer relationship building.

Location: On-Site, Sam's Club Hearing Aid Center. Port Huron, MI.

Responsibilities:

• Have a working knowledge of all Hearing Aid Center (HAC) products and services
• Set the stage for full test, and full boat purchase when interacting with Members
• Complete 30-50 outbound calls daily to prospective and/or existing customers
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss
• A 50% increase in non-hearing aid product sales is expected
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits
• Promote the HAC during Sam's club events, Hearing Aid Center events, and possibly outside marketing events
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests

Requirements:

• High school diploma or equivalent
• Strong customer service, sales, or retail experience
• Experience working with PC hardware and software including general computer and Internet knowledge
• Excellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skills
• Previous experience with patient/customer appointment scheduling
• Proficiency with basic computer systems and scheduling software.
• Bilingual in Spanish is strongly preferred

NationsBenefits is an Equal Opportunity Employer.