Hearing Ambassador (Patient Care Coordinator)

NationsBenefits, LLC; Muncy (Lycoming County); On-site; USD 34,000 - 48,000; Full time

Job summary

NationsBenefits, LLC, a Healthcare Fintech provider, is seeking a Hearing Ambassador for an on-site role at Sam's Club Hearing Aid Center in Muncy, PA. You will engage customers, educate about hearing wellness, schedule appointments, and support growth through community outreach and strong relationships with members.

Responsibilities include product knowledge, driving tests and purchases, making outbound calls, and promoting related products to enhance member health outcomes and satisfaction.

Qualifications

• Customer service experience in retail or call-center settings.
• Ability to make 30-50 outbound calls daily.
• Strong communication and relationship-building skills.

Responsibilities

• Maintain knowledge of HAC products and services.
• Set the stage for tests and full purchases when engaging with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled hearing tests daily.
• Promote non-hearing aid products when Members have no hearing loss.
• Support growth through community outreach and customer relationships.

Skills

Customer service

Outbound sales

Communication

Tools

CRM software

Job description

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Role:

The Hearing Ambassador assists and helps the licensed dispenser meet their goals and fulfill their daily duties. This role is responsible for engaging customers, Support hearing health needs, educating individuals about hearing wellness, scheduling appointments, and supporting growth through community outreach and customer relationship building.

Location: On-Site, Sam's Club Hearing Aid Center. Muncy, PA.

Responsibilities:

• Have a working knowledge of all Hearing Aid Center (HAC) products and services
• Set the stage for full test, and full boat purchase when interacting with Members
• Complete 30-50 outbound calls daily to prospective and/or existing customers
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss
• A 50% increase in non-hearing aid product sales is expected