Hearing Ambassador (Patient Care Coordinator)

NationsBenefits; Lansing (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

NationsBenefits, a fast-growing Healthcare Fintech provider, is seeking a Hearing Ambassador to support licensed dispensers in our Hearing Aid Center. You will engage customers, educate on hearing wellness, schedule appointments, and drive growth through community outreach.

Based in HAC, you will place 30–50 outbound calls daily, secure hearing tests, promote non hearing aid products, and help convert interactions into service wins at Sam’s Club events and other marketing activities.

Qualifications

• Strong customer service, sales, or retail experience.
• Excellent oral and written communication skills.
• Organizational and problem-solving abilities.
• Experience with appointment scheduling.

Responsibilities

• Know HAC products and services.
• Set stage for full test and purchase with Members.
• Make 30–50 outbound calls daily.
• Secure 4+ hearing tests daily for staff.
• Promote non-hearing-aid products when no hearing loss.
• Aim for 50% increase in non-hearing-aid product sales.
• Learn/use handheld screener for qualified leads.
• Call past tested Members for sales or referrals.
• Promote HAC at Sam's Club events and other marketing events.
• Based in HAC, spend 95% of time walking and setting tests.

Skills

Customer service experience

Sales experience

Communication skills

Organizational skills

Problem-solving skills

Presentation skills

Appointment scheduling experience

PC hardware/software familiarity

Education

High school diploma or equivalent

Job description

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Role:

The Hearing Ambassador assists and helps the licensed dispenser meet their goals and fulfill their daily duties. This role is responsible for engaging customers, Support hearing health needs, educating individuals about hearing wellness, scheduling appointments, and supporting growth through community outreach and customer relationship building.

Responsibilities:

• Have a working knowledge of all Hearing Aid Center (HAC) products and services
• Set the stage for full test, and full boat purchase when interacting with Members
• Complete 30-50 outbound calls daily to prospective and/or existing customers
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss
• A 50% increase in non-hearing aid product sales is expected
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits
• Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests

Requirements:

• High school diploma or equivalent
• Strong customer service, sales, or retail experience
• Experience working with PC hardware and software including general computer and Internet knowledge
• Excellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skills
• Previous experience with patient/customer appointment scheduling
• Proficiency with basic computer systems and scheduling software.