Hearing Aid Order Entry Associate

Starkey Hearing Technologies; Eden Prairie (MN); On-site; USD 35,000 - 50,000; Full time

Job summary

Starkey Hearing Technologies in Eden Prairie seeks a candidate to assist dispensers with hearing aid options. The role involves processing custom orders, staying current on Starkey products, and supporting customer service. Essential qualifications include a high school diploma, knowledge of computers, and skills in reading audiograms. Attention to detail is critical, along with the ability to differentiate colors. Candidates with experience in hearing aids are preferred but not necessary.

Qualifications

• High school degree or equivalent required.
• Experience working with hearing aids helpful but not required.

Responsibilities

• Ensure custom hearing aid orders are entered accurately.
• Cross-train on Order Processor functions.
• Support production/customer service requests.

Skills

Ability to accurately read audiograms

Good hand-eye coordination

Good manual dexterity

Excellent attention to detail

Ability to differentiate colors

Education

High school degree or equivalent

Tools

Knowledge of Starkey circuits

Knowledge of computers

Job description

Overview

This position is responsible for assisting Starkey dispensers with hearing aid options and determining shell sizes, colors, and circuit selection.

Job Duties

• Ensure custom hearing aid orders are entered accurately
  • Design customer hearing aid orders
  • Process New Orders, Remakes, and Lost and Damaged Orders.
  • Order Standard Products and Accessories as needed.
• Cross-train on Order Processor functions
  • Perform order processing
• Stay current on Starkey Products, Software, and Processes
  • Support production/customer service requests

Other Duties

• Support Corporate Health and Safety Objectives.
• Work with immediate manager to address issues, opportunities and concerns.
• Provide ideas, support and assistance for continuous improvement activities.
• Support colleagues and other departments to deliver great customer service.
• React to change productively and handle other essential duties as assigned.

Job Requirements

Note: Education, Experience, Knowledge, and Skills & Abilities sections follow.

Education

High school degree or equivalent required.

Experience

Experience working with hearing aids helpful but not required.

Knowledge

• Knowledge of Starkey circuits desirable
• Knowledge of computers required

Skills & Abilities

• Ability to accurately read audiograms required
• Good hand-eye coordination required
• Good manual dexterity required.
• Excellent attention to detail required
• Ability to differentiate colors required