Healthcare Verifications Representative - *Seasonal*

TaskUs; Brownsville (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A customer service provider is seeking a Healthcare Verifications Representative to assist customers with verifying their insurance policy details. The role involves guiding customers through the process via phone, chat, or email, ensuring accuracy while providing exceptional service. Candidates must have strong communication skills, a high school diploma, and basic tech proficiency. This is a seasonal project that will last until December 7th, 2023 with a $500 stay bonus for completion.

Benefits

Competitive industry salaries

Comprehensive benefits packages

$500 stay bonus for completing the seasonal project

Qualifications

• Must have a smartphone device for authentication.
• Excellent communication skills, both written and orally.
• Demonstrated ability to work independently and adapt to changes.

Responsibilities

• Answer a high volume of inbound calls regarding Medicare queries.
• Educate customers on Value-based Care physician networks.
• Document correspondence and update account histories.

Skills

Great communication skills

Ability to work independently

Adaptability and flexibility

Education

High school diploma or GED

Job description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

What does a Healthcare Verifications Representative really do?

$500 stay bonus for completing the seasonal project! Get extra spending money before the Christmas holiday season!

Think of yourself as someone who will be the first point of contact owning and solving customer issues from start to finish, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch.

As a Healthcare Verifications Representative, you will work with and guide customers (via phone, chat, or email) as you verify their new insurance policy and plan details, to ensure accuracy and a great experience. You will work with customers to ensure their plan details are as advertised while delivering an incredible experience.

Responsibilities:

• Answer a high volume of live inbound calls & make outbound calls to welcome, service, and respond to Medicare or Value-based Care customer questions.
• Educate and recommend Value-based Care physician networks and schedule appointments as necessary.
• Document correspondence, process requests and update account history with results according to quality processes and procedures.
• Perform data entry, match, and verify documents to appropriate accounts to ensure up-to-date and accurate information.
• This is a seasonal project running until December 7th

Requirements:

• Must have a smartphone device for authentication when logging into the company tools
• Must be willing to complete assessments that include a typing test, minimum requirement is 25 wpm
• Great communication skills, written and orally
• Demonstrate strong abilities to work independently
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes
• Must be at least 18 years of age
• Must have at least a High school diploma or GED
• Must be willing to participate in a background screening
• Must have a compatible internet connection: No mobile Wi-Fi, no Verizon, No T-Mobile

Recommended:

• Experience with customer service via phone, email, and live chat support.
• Experience in customer service, Healthcare, sales, billing, collections, or technical support role.

EEO Statement: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.