Healthcare UX Strategy Lead

Children's Wisconsin; Milwaukee (WI); On-site; USD 90,000 - 150,000; Full time

Job summary

Children’s Wisconsin is seeking a senior experience researcher and designer to lead the research and design of human-centered experiences across the health system. You will synthesize quantitative metrics with qualitative insights to identify root issues and develop practical solutions with leadership.

The role requires 5+ years of experience guiding complex experience research in healthcare and the ability to translate findings into clear narratives for senior leaders.

Qualifications

• Bachelor’s degree in related field or equivalent experience.
• 5+ years of experience leading complex experience research and design projects.
• Healthcare experience preferred.
• Experience organizing and running user research studies independently in a complex organizational environment.

Responsibilities

• Leads comprehensive research studies (interviews, focus groups, surveys) to uncover improvement opportunities across family, staff, community, and provider experiences.
• Facilitates design thinking workshops and strategy sessions with healthcare leaders to identify root causes of complex issues and co-develop actionable solutions.
• Creates high-quality journey and service maps, behavioral segmentations, and service playbooks that illustrate the interplay between people and healthcare processes.
• Leads end-to-end design projects ensuring clinical, operational, and digital initiatives align with the needs of patients, families, and providers.
• Synthesizes multiple data sources to provide the “why” behind quantitative metrics, translating complex findings into compelling narratives and next steps for leadership.
• Partners with clinical and operational teams to provide targeted discovery and intervention strategies for areas with underperforming experience metrics.

Skills

Design thinking

Service design

Qualitative research

Storytelling

Cross-functional leadership

Data visualization

Interpersonal skills

Education

Bachelor’s Degree in related field

Job description

Children’s Wisconsin is seeking a senior experience researcher and designer to lead the research and design of human-centered experiences across the health system. You will synthesize quantitative metrics with qualitative insights to identify root issues and develop practical solutions with leadership.

The role requires 5+ years of experience guiding complex experience research in healthcare and the ability to translate findings into clear narratives for senior leaders.