HEALTHCARE TRAINING AND SYSTEMS SPECIALIST (Program Manager Senior II)

Maryland Military Department; Maryland; On-site; USD 80,000 - 120,000; Full time

Job summary

A prominent healthcare institution seeks a Healthcare Training and Systems Specialist to oversee training operations. Candidates should have a robust healthcare background and education, alongside proficient skills in Google Workspace tools. This role emphasizes enhancing the learning experience for hospital staff, ensuring effective onboarding and ongoing education processes.

Qualifications

• Bachelor's degree and six years of healthcare admin experience, three years supervisory.
• 2+ years in a healthcare support, training, or operations role preferred.
• Understanding of healthcare workflows and compliance standards.

Responsibilities

• Manage daily operations of the hospital’s learning management.
• Design and implement training materials for healthcare staff.
• Collaborate with cross-functional teams to enhance learning experiences.

Skills

Communication

Analytical skills

Problem-solving

Collaboration

Education

Bachelor's degree

Master's degree

Doctorate

Tools

Google Workspace

Data visualization tools

Job description

HEALTHCARE TRAINING AND SYSTEMS SPECIALIST (Program Manager Senior II)

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HEALTHCARE TRAINING AND SYSTEMS SPECIALIST (Program Manager Senior II)

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GRADE

24

LOCATION OF POSITION

MDH Spring Grove Hospital Center

Department of Learning Resources

55 Wade Avenue

Catonsville MD 21228

Main Purpose of Job

This position functions as the Healthcare Training and Systems Specialist and is responsible for the daily operations and maintenance of the hospital’s learning management using Google Workspace tools. Duties include, but are not limited to: configuring, managing, troubleshooting technical issues, and generating reports and collaborating with the CRO, DLR Director, Nursing Instructors and subject matter experts to ensure smooth and effective learning experience of hospital staff during onboarding and ongoing education. The Healthcare Training and Systems Specialist is responsible for designing, implementing, and maintaining accessible training materials and workflow tracking systems tailored to the operational needs of a healthcare facility.

Minimum Qualifications

Qualified candidates must possess a Bachelor's degree from an accredited college or university and six years of health or human services administrative or professional experience, including three years at a supervisory or managerial level.

A Master's degree will substitute for one year of the general experience and a Doctorate will substitute for two years of the general experience. Additional experience will substitute on a year-for-year basis for the college degree.

Desired Or Preferred Qualifications

The desired candidate should possess the following:

• 2+ years of experience in a healthcare support, training, or operations role
• Proficiency with Google Workspace (Docs, Sheets, Slides, Forms, Drive, and Calendar)
• Experience developing training content or user guides, preferably in a healthcare environment
• Understanding of healthcare workflow, terminology, and compliance standards (e.g., HIPAA), familiarity with TJC
• Strong communication skills and ability to translate technical concepts for non-technical users, work with cross-functional teams, including clinical, administrative, and IT personnel
• Familiarity with data visualization tools such as Google Looker Studio (formerly Data Studio), Tableau, or Power BI
• Strong analytical and problem-solving skills with the ability to interpret and present data clearly
• Certification in Lean Sigma
  
  

SELECTION PROCESS

This is a Management Service position and serves at the pleasure of the appointing authority. A Resume is required and must be uploaded to your application. While cover letters are not mandatory, if you choose to include one, please upload it together with your resume as a single file.

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incorrect application forms will not be accepted.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

Benefits

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

If additional information is required, the preferred method is to upload. If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or [e-mail].

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

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