Healthcare Technology Manager

AAMI

Tyler (TX)

On-site

USD 130,000 - 170,000

Full time

14 days+

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Job summary

Renovo Solutions is seeking a Healthcare Technology Manager to lead the Biomedical Engineering team, organize workflow for efficient customer service, and be the primary liaison with customer stakeholders on asset management. You will plan preventive maintenance and coach staff to uphold high standards of performance.

The role requires 7+ years in medical equipment service, 3+ years in leadership, and strong organizational and communication skills.

Qualifications

Two-year degree in Biomed or equivalent training/experience.
7+ years of experience in service and maintenance of medical equipment.
3+ years of service management experience.
Exceptional organizational skills.
Excellent written and verbal communication skills.

Responsibilities

Lead the Biomedical Engineering team and organize workflow for efficient customer service.
Serve as main contact with customer stakeholders on asset management functions.
Plan and distribute the preventative maintenance agenda for the team.
Coach and mentor team members in best practices through 1:1 meetings.
Build and maintain budget for asset management operations and generate reports.
Collaborate with leadership to set site-level goals aligned with regional targets.
Identify process improvements and cost-saving initiatives.
Ensure compliance with safety guidelines and regulatory requirements.
Attend safety and environmental meetings and prepare for audits.

Skills

Accountability

Communication

Financial acumen

Integrity

Customer service

Priority setting

Team building

Regulatory knowledge

Giving feedback

Education

Two-year degree in Biomed

CBET preferred

Tools

CMMS RenovoLive

Job description

Why Renovo?

Renovo Solutions is a nationwide healthcare technology management company. Our mission is to enable our employees to create customer-centric solutions that empower our healthcare and life science partners to deliver better outcomes and quality of life for the communities they serve. With a presence in 40+ states, we provide comprehensive solutions for managing & maintaining healthcare technologies. Our company’s values of being People First, Customer Centric, Quality Focused, Innovative and Transparent demonstrate our beliefs in a strong culture and a commitment to excellence. We prioritize investing in our employees’ development through ongoing training programs and a supportive work environment. Join our team to make a difference in healthcare while advancing your career with Renovo.

Summary

The Healthcare Technology Manager will lead the Biomedical Engineering team. This role will organize the workflow to provide efficient customer service and establish performance improvement objectives. You will also serve as the main point of contact with customer stakeholders at the site regarding asset management functions.

What you will do

Plan and distribute the preventative maintenance agenda for the Biomedical Technician team
Meet consistently with each team member in a 1:1 setting to provide coaching and guidance on best practices for their role
Partner with customer stakeholders to make sure Renovo’s asset management strategy aligns with the business objectives of the customer site
Build and maintain a financial budget for asset management operations
Collaborate with Renovo’s operational leadership teammates to establish site-level goals that are consistent with regional performance targets
Generate reports: performance metrics, preventative maintenance tracking, inventory, KPIs, financial data, team utilization, etc.
Determine and execute process improvement initiatives and cost cutting strategies
Partner with the site team to perform root cause analysis and create long-term solutions for any issues related to:
- Equipment down-time
- Parts availability
- Shipping methods and inventory
- Department communication
Ensure the Biomed Team follows all shop rules and guidelines which include utilizing the call log, filing all service reports, filing, and documenting all rental equipment, and filing all engineering work orders in the CMMS - RenovoLive
Attend Safety Committee and Environmental Care meetings and be prepared to present at Biomed Quarterly Review meetings. Ensure audit readiness for Joint Commission visits
Administrative tasks: Approve PTO, expenses, timecards, new job request forms for the TA team, internal promotions, corrective action planning (as needed), etc.
Performs other duties as assigned

Education/Special Training

Requires a two-year degree in Biomed or equivalent training and/or experience (e.g., military, or other related experience)
CBET preferred
7+ years of experience in the service and maintenance of medical equipment
3+ years of service management experience
Exceptional organizational skills required
Excellent written and verbal communication skills required

Required Competencies

Accountability – takes ownership of assigned work and follows items through to completion
Communication – clearly expresses thoughts and ideas both in written and verbal communications, provides timely information
Financial Acumen – Considers financial impact of all decisions
Integrity – Can admit mistakes, is direct and truthful
Customer Service – demonstrates a "customer-first" mentality, focused on meeting the needs of customers and captures feedback to make improvements
Priority Setting – Prioritizes assigned schedules and workload
Team Building – Mentors newer technicians, facilitates clear communication amongst the team, demonstrates care and respect for co-workers and colleagues
Regulatory – knows the various accrediting agencies (TJC, DNV, CAP, DOH) and how the Medical Equipment Management Plan complies
Giving Feedback – Provides constructive feedback towards department goals and activities, helps to foster growth within the team

Safety Requirements

Abide and follow our Injury & Illness Prevention Program and Covid-19 Prevention Program
Maintain a safe working environment for self and others if they come in contact within the biomed area in accordance with the facility’s policies
Must follow OSHA guidelines in regard to blood borne pathogens, airborne pathogens, radiation, sharp instruments and/or tools, hazardous liquids, and operating devices
On-time completion of safety trainings assignments
Must have sensory ability to distinguish hot & cold ranges of temperature, surfaces, fine motor skills, manual dexterity, and detect/distinguish colors
Must be able be able to carry or lift up to 50 pounds routinely

Required Work Hours

Forty hours per week during daytime and evening hours. Scheduled work hours may change
Overtime may be required or permitted with prior approval. This position may be included in the on-call rotation for the facility.

Reporting and Supervisory Responsibilities

The Healthcare Technology Manager reports to - Account Director or Regional Director, Operations

This position has supervisory responsibilities of the resident staff technicians

Travel will not be required for this position, unless otherwise specified. Rarely, if any travel, including airline travel and overnight stays, may be requested.

Classification

FLSA: Exempt

**Note: This position description does not list every activity, duty, and responsibility of the position and may be altered by RENOVO at any time.

EEO Statement

RENOVO Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, RENOVO Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.