Healthcare Technical Support Service Desk Associate- REMOTE

NTT DATA; Fargo (ND); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading healthcare services company is seeking a Technical Support Specialist to provide exceptional customer service and technical assistance to healthcare clients. This role offers opportunities for career advancement, a comprehensive benefits package, and the flexibility to work remotely. Candidates should have at least 1 year of relevant experience, strong problem-solving skills, and the ability to communicate complex technical concepts effectively.

Benefits

Comprehensive benefits package

Flexibility to work remotely

Supportive and collaborative work environment

Qualifications

• Minimum of 1 year of healthcare systems customer service experience.
• Must demonstrate shift flexibility, including weekends and holidays.
• Strong bilingual skills in both written and spoken English and Spanish.

Responsibilities

• Provide exceptional technical support to healthcare customers via phone, email, chat, and self-service.
• Respond promptly to all incoming contacts, resolving over 90% of issues at first contact.
• Identify areas for improvement in processes, products, or services.

Skills

Problem-solving

Attention to detail

Communication

Education

High school diploma or equivalent

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package starting from your first day of employment
- Flexibility to work remotely
- Supportive and collaborative work environment
- Involvement in a leading company recognized for innovation in the healthcare space

What to Expect (Job Responsibilities):
- Provide exceptional technical support to healthcare customers via phone, email, chat, and self-service
- Respond promptly to all incoming contacts, resolving over 90% of issues at first contact
- Maintain professionalism and adhere to corporate policies while delivering high-quality customer service
- Escalate complex technical issues to the appropriate teams when necessary
- Identify areas for improvement in processes, products, or services, ensuring customer needs are addressed effectively

What is Required (Qualifications):
- Minimum of 1 year of healthcare systems customer service experience
- Must demonstrate shift flexibility, including weekends and holidays
- High school diploma or equivalent is required
- Strong problem-solving skills and attention to detail
- Ability to effectively communicate complex technical concepts to non-technical audiences

How to Stand Out (Preferred Qualifications):
- 1 to 3 years of customer service experience in a contact center or healthcare setting
- Experience working in a call center environment
- Strong bilingual skills in both written and spoken English and Spanish
- Proven ability to thrive in a fast-paced environment
- Exceptional organizational skills with a keen attention to detail

#HealthcareSupport #RemoteWork #CareerGrowth #CustomerService #TechnicalSupport

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