Healthcare Supply Chain Analyst

Nichols College; Dudley (MA); Remote; USD 55,000 - 75,000; Full time

Job summary

A leading Supply Chain Advisor is seeking an Analyst to provide first-level support for Tecsys users at St. Luke’s Health System. The role requires 2+ years of customer support experience or a relevant bachelor's degree. Key responsibilities include system monitoring, user access management, and data analysis. Strong problem-solving and communication skills are essential. This position offers benefits like medical insurance and a competitive PTO plan.

Benefits

Medical/dental/vision insurance

401(k) Match & Bonus Compensation Plans

Competitive PTO Plan

Company Wellness Program & Wellness Stipend

EAP

Qualifications

• 2+ years of transferrable work experience supporting customers.
• Experience in healthcare, supply chain/distribution, or finance desirable.
• Passion for helping solve problems and a drive for customer success.

Responsibilities

• Provide first-level support for Tecsys users.
• Monitor and manage system performance.
• Maintain item master and optimize processes.
• Collaborate with teams to document and track user tickets.

Skills

Data analysis using Microsoft Excel

Customer support

Problem-solving

Analytical abilities

Effective time management

Strong verbal and written communication

Education

Bachelor’s degree

Job description

RiseTalent is an apprenticeship program designed for career launch into an exciting career in Healthcare supply chain management. This program equips you with essential skills, industry knowledge, and hands-on experience to launch a successful career in Healthcare WMS/SCM technology.

Upon training program completion, as an Analyst on our Healthcare team you will provide first-level support to St. Luke’s Health System, our Meridian, ID based client. You will serve as a System Administrator, ensuring the smooth operation of the Tecsys system. You will assist with troubleshooting user issues, system maintenance, user training, and data analysis while collaborating with internal teams to resolve challenges and improve workflows.

After one year as an employee with the RiseNow team, you may be transitioned to a full-time team member at St. Luke’s Health System.

Responsibilities:

• Provide first-level support for St. Luke’s Health System’s Tecsys users by troubleshooting issues, answering queries, and resolving system-related challenges.
• Assist in monitoring and managing system performance to ensure smooth and uninterrupted operations.
• Item master maintenance and optimization.
• Performance monitoring and troubleshooting.
• User access and permission management.
• Process improvement/project management.
• Plan and support regression testing with quarterly release updates.
• Collaborate with internal teams to document, track, and prioritize user tickets.
• Execute routine system maintenance tasks.
• Assist in creating reports and analyzing data to identify trends, user issues, and opportunities for improvement.
• Work closely with senior staff to escalate and resolve complex issues promptly.
• Contribute to process improvements by identifying areas of enhancement in system usage and support workflows.
• Maintain up-to-date knowledge of Tecsys functionalities, tools, and updates through ongoing learning and training.

Requirements:

• 2+ years of transferrable work experience supporting customers and/or bachelor’s degree.
• Experience with healthcare, supply chain/distribution, and/or finance industries is desirable.
• Proficient in data analysis using Microsoft Excel.
• A drive to help customers achieve their objectives by driving toward customer success.
• Passion for helping solve problems and digging into issues.
• Curiosity to learn and broaden your own skillset.
• Desire to help others learn about software solutions and their usage.
• Excellent analytical abilities and effective time management skills.
• Strong verbal and written communication with a focus on explaining in-depth issues to varied audience.
• Must currently reside in Boise, ID or surrounding areas.
• Must have authorization to work in the United States.

Benefits:

• Medical/dental/vision insurance coverage options and paid life insurance.
• 401(k) Match & Bonus Compensation Plans.
• Competitive PTO Plan.
• Company Wellness Program & Wellness Stipend.
• EAP.

RiseNow is a leading Supply Chain Advisor and Integrator helping global to mid-size organizations transform their supply chain into a valuable business asset.

RiseNow is an equal opportunities employer and welcomes applications from diverse candidates.