Healthcare Staffing Specialist: Scheduling & Client Support

Cross Country Healthcare; Idaho; On-site; USD 42,000 - 64,000; Full time

Job summary

Cross Country Healthcare is seeking a Staffing Specialist to manage daily fulfillment of client staffing orders and ensure compliant placement of healthcare professionals.

You will coordinate staffing and scheduling, screen candidates, and maintain a qualified database while building strong relationships with clients and healthcare professionals to support revenue growth and service excellence.

Qualifications

• Minimum one year of related experience in healthcare staffing, recruitment or administration.
• Strong organizational and multitasking skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Effective communication and interpersonal skills to engage diverse clients, healthcare professionals, and internal teams professionally; bilingual (English/Spanish) preferred.
• Proficient in Microsoft Office Suite; familiarity with staffing software, databases, or automated systems preferred.

Responsibilities

• Post job orders in CCH applications and coordinate with the Account Manager to fulfill client staffing needs.
• Screen candidates for qualifications, maintain an up-to-date database of qualified healthcare professionals, schedule and assign staff to shifts, orientations, and visits based on skills, availability, and client needs.
• Manage last-minute staffing changes, replacements, and call-offs effectively to ensure seamless service delivery.
• Ensure all healthcare professionals meet compliance, licensing, and company requirements; partner with Compliance and Onboarding teams to address documentation gaps and reduce time-to-fill.
• Assist with scheduling client orientation and ongoing training for new hires to ensure adherence to company and client policies.
• Build and maintain collaborative relationships with healthcare professionals, clients, and internal team members to foster engagement, retention, and satisfaction.
• Partner with clients to prioritize orders, prepare deliverables, and understand staffing requirements.
• Submit profiles, coordinate interviews, expedite offers, and monitor healthcare professionals’ performance to support revenue, headcount, and fulfillment targets.
• Monitor client demand trends, provide feedback to sourcing teams, and escalation issues to Staffing Managers or Directors as needed.
• Conduct regular check-ins and complete evaluations of healthcare professionals to ensure performance, quality, and client satisfaction.
• Achieve or exceed assigned performance metrics and participate in daily huddles; may cover on-call duties as required, including during Business Continuity Plan activation.
• May be responsible for occasionally visiting local clients and healthcare professionals to meet the needs of the business.
• Perform other duties as assigned.

Skills

Organizational skills

Communication skills

Problem-solving

Bilingual (English/Spanish)

Tools

Microsoft Office

Staffing software

Job description

Cross Country Healthcare is seeking a Staffing Specialist to manage daily fulfillment of client staffing orders and ensure compliant placement of healthcare professionals.

You will coordinate staffing and scheduling, screen candidates, and maintain a qualified database while building strong relationships with clients and healthcare professionals to support revenue growth and service excellence.