Healthcare Staffing Account Manager – Client Relations

Cross Country; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Cross Country is seeking an Account Manager to oversee daily facilities management within the assigned territory, coordinating candidate submissions, issue resolution and ensuring exceptional client service. This role focuses on maximizing productivity and building rapport with client contacts through a self-directed team approach.

The AM will collaborate with Cross Country teams to understand facilities’ needs, proactively call facilities to add/update demands, review applications for quality,

Qualifications

• Prior experience in a business office environment, preferably in a staffing, medical or sales.
• High School Diploma or equivalent, some college preferred.
• Ability to prioritize and manage time effectively.
• Computer proficiency with databases, email, Excel, and MS Word.
• Aptitude to work in collaborative efforts, yet be self-initiated to exceed goals and objectives.
• Must be organized, levelheaded, focused and attentive to details.
• Excellent written and presentation skills.
• Excellent interpersonal, listening and communication skills.
• Assertive Character, motivated to meet goals.
• Strong analytical ability and planning skills.
• Ability to troubleshoot, problem solve and resolve conflict.

Responsibilities

• Act as liaison between Placement Consultants and facilities.
• Understand the needs of the facility and match appropriate candidates to their open positions.
• Review ALL applications thoroughly to assure quality control of candidates.
• Aggressively “sell” the health care professional and Cross Country to facilitate job interviews.
• Proactively and aggressively call facilities to add and update needs.
• Daily contact with all facilities following up on all pending submissions, extensions, renewals and P1’s.
• Communicate and negotiate with internal and external clients.
• Confirm contract details with facilities and Placement Consultants.
• Build a strong working relationship with all Cross-Country teams / departments.
• Function in collaboration with Cross Country Staffing Team members (Account Management, IVS Managers (if applicable), Clinical Liaison, Recruitment, Sales, Payroll & Billing) to effectively manage facilities needs. Information should be disseminated to the appropriate teams.
• Represent and support the business initiatives of Cross Country.
• Service all internal and external customers in a professional, positive manner at all times.
• Monitor production of aligned associate and ensure all duties are performed accurately and in a timely manner, concerns to be escalated to Manager for Account Management.
• Ensure and provide appropriate coverage (i.e. backup) when aligned Associate or colleagues are out of the office.
• Other duties as assigned, with or without accommodation.

Skills

Customer service

Sales

Communication

Time management

Interpersonal skills

Attention to detail

Problem solving

Education

High School Diploma or equivalent

Some college preferred

Tools

MS Excel

CRM software

Job description

Cross Country is seeking an Account Manager to oversee daily facilities management within the assigned territory, coordinating candidate submissions, issue resolution and ensuring exceptional client service. This role focuses on maximizing productivity and building rapport with client contacts through a self-directed team approach.

The AM will collaborate with Cross Country teams to understand facilities’ needs, proactively call facilities to add/update demands, review applications for quality,