Healthcare Security Shift Supervisor - 2nd shift (3pm-11pm)- Kalamazoo

Bronson Healthcare; Kalamazoo (MI); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

Bronson Healthcare in Kalamazoo is seeking a Healthcare Security Shift Supervisor for 2nd shift (3pm-11pm). The role oversees security officers, assigns tasks, and assesses performance to ensure safety across the hospital campus.

The supervisor will liaise with local law enforcement, manage security technology, and lead training to maintain high security standards, while supporting patient and staff safety at Bronson Health.

Qualifications

• High School Diploma required. College Degree in related field preferred.
• 10 years security industry experience.
• 5 years hospital security/supervision experience preferred.
• Strong customer service focus and experience.
• De-escalation certifications IAHSS certification a plus.

Responsabilités

• Oversee, assign, and assess shift personnel and ensure policies are followed.
• Coordinate daily schedules and conduct briefings for security operations.
• Evaluate staffing and equipment needs for operational readiness.
• Lead in emergencies and coordinate with leadership for responses.
• Participate in hiring and onboarding of new security staff and conduct evaluations.
• Monitor training progress and update training programs as needed.
• Conduct regular field rounds and promote teamwork and communication.

Connaissances

Security experience

Hospital security supervision

Customer service

Formation

High School Diploma; College Degree preferred

Description du poste

Location

Kalamazoo-601 John St.-Bronson Methodist Hospital South Campus (South Pavilion)

Title

Healthcare Security Shift Supervisor - 2nd shift (3pm-11pm)- Kalamazoo

Job Summary

The Healthcare Security Supervisor holds the crucial responsibility of overseeing, delegating, and assessing the tasks performed by security officers throughout the healthcare facility. This role may entail specific shift assignments and necessitate flexibility in working hours to accommodate departmental requirements. Additionally, the supervisor may undertake diverse projects, as necessary. Furthermore, they may assume responsibility for overseeing the management, troubleshooting, assessment, and training associated with security technology systems, if assigned. In their capacity, supervisors lead and train security personnel responsible for monitoring and responding to security breaches and incidents. Regular liaison and coordination with law enforcement and fire department officials are essential, with the provision of emergency aid as required.

Job Requirements

• High School Diploma required. College Degree in related field preferred. 10 Years Security industry experience. Five (5) years hospital security/supervision experience preferred. Strong customer service focus and experience. De-escalation certifications IAHSS certification a plus DIE training and support is important.

Licenses, Registrations, Certifications

• Licenses, registrations, and certifications required at time of hire or within a stated period from date of hire by the state and/or agencies responsible for reviewing and approving all or part of the BHG's operation. Preferences are also included and indicated as such.
• Must possess valid and current Chauffer’s license or Commercial Driver’s License issued by the State of Michigan.
• New hires must acquire licensure within two weeks of the hire date.
• Must be insurable through Bronson’s carrier.

Management Duties

• Supervision and Evaluation: Oversee, assign, and assess the activities of shift personnel, ensuring strict adherence to departmental and organizational policies and procedures of Bronson Healthcare Systems.
• Operational Management: Collaborate in establishing and maintaining the department's operational schedules, including planning daily assignments, and conducting briefings for security operations.
• Resource Assessment: Evaluate shift personnel and equipment requirements to ensure optimal operational readiness.
• Problem Resolution: Monitor shift operations and promptly address any arising issues or concerns, delegating specific tasks to security officers and departmental personnel. Keep the Security Manager informed about potential problems or issues and recommend viable solutions.
• Emergency Response: Assume leadership during emergency situations, promptly notifying and involving the appropriate organizational leaders to ensure a coordinated and effective response.
• Personnel Management: Participate in the hiring and onboarding processes of new employees, evaluating, counseling, and mentoring shift personnel on their job performance. Conduct periodic staff performance evaluations and guide security officers to meet performance standards.
• Training Oversight: Monitor the training progress of new security employees, recommending updates and implementing changes in the training program to enhance effectiveness and relevance.
• Field Presence and Communication: Conduct regular rounds with officers in the field and at various posts to foster positive collaboration and communication between supervisors and employees, thereby promoting a cohesive and efficient working environment.

Administrative Duties

By diligently fulfilling these responsibilities, healthcare security supervisors contribute significantly to the overarching goal of maintaining safety and security standards within the healthcare system, thereby ensuring the well-being of patients, visitors, volunteers, and staff alike.

• Maintain an account of departmental property, which is assigned to individual security officers.
• Review security officer reports for accuracy and adherence to department standards.
• Successfully complete required violent patient management and de-escalation training as dictated by department and Bronson requirements.
• Complete special projects including assistance with security investigations.
• Plan and hold monthly meetings with Senior Officers.
• Complete assigned training or attain other specialized knowledge of access systems, camera systems, and communications systems.
• Operate these systems at an elevated level of proficiency that includes proper response to system compromise or failures.
• Assist in the creation and revision of policies and procedures, processing documents and visuals to track and display data.
• Monitor and direct employee performance for managing the Security Department email inbox.
• Represent Security in Situational Huddles, Disruptive Event Consultation meetings and other meetings, huddles, and outreaches as assigned.

Customer Service

Greet all individuals entering the hospital with courtesy and respect, always maintaining a professional demeanor, and striving to create a positive and welcoming atmosphere within the hospital. Provide clear and accurate directions to patients, visitors, and staff members seeking assistance or information. Listen actively to concerns raised by patients, visitors, or staff members, demonstrating empathy and offering appropriate support or referrals as needed. Communicate effectively with hospital staff, security team members, and external stakeholders using clear and concise language, both verbally and in writing. Maintain a customer service focus during all interactions while performing your duties. Uphold patient confidentiality and privacy rights in all communications and interactions.

Regulatory Compliance

Adhere to all relevant laws, regulations, and hospital policies governing security operations, including but not limited to, HIPAA, EMTALA, ADA, Joint Commission, and OSHA guidelines. Conduct security screenings and inspections in compliance with hospital protocols and regulatory requirements, maintaining professionalism and respect for individual rights. Document all security incidents, observations, and actions taken accurately and thoroughly, ensuring compliance with reporting procedures and legal requirements. Participate in ongoing training and professional development programs to stay updated on changes in regulations, best practices, and emerging security threats.

Empathy and Diversity

Respect and celebrate the diversity of the hospital community, treating all individuals with dignity, regardless of their background, identity, or beliefs. Recognize and accommodate the unique needs and vulnerabilities of patients, visitors, and staff members, demonstrating sensitivity and understanding in all interactions. Proactively address any incidents of discrimination, harassment, or bias, promoting a culture of inclusivity and mutual respect within the hospital environment. Seek opportunities to engage with diverse communities served by the hospital, fostering trust and building positive relationships through outreach and community involvement initiatives.

Shift Details

Second Shift Time Type Full time Scheduled Weekly Hours 40 Cost Center 1700 Security (BMH)

About Bronson

Bronson Healthcare is a community-owned, not-for-profit health system that has been serving southwest Michigan since 1900. Today, with a workforce of 9,000 people and 1,500 medical staff members, it is the area’s largest employer and leading healthcare system. Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations. Bronson’s exceptionally high quality standards enable us to do what’s right for our patients and their families. We are empowered as individuals and as teams, to apply our skills and experience so that every patient receives safe, timely and effective treatment. This unwavering commitment to serving others combined with our unique healing environment helps make the patient experience here an exceptional one. The excellence and Positivity of our employees and medical staff has contributed to Bronson Healthcare being ranked by Forbes as one of America’s Best-In-State Employers (2022-23), by Newsweek as one of America’s Greatest Workplaces for Women (2023) and by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.