Healthcare Scheduling/Call Center, Connection Advisor Intermediate Remote (Pipeline)

Hennepin Healthcare; Minneapolis (MN); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in Minneapolis is seeking a Call Center Representative. This full-time remote position requires managing patient calls, scheduling appointments, and collecting demographic information. A High School Diploma and customer service experience are essential, with preference for candidates with healthcare call center experience. This role offers comprehensive training and opportunities for advancement.

Benefits

Comprehensive training program

Supportive team environment

Remote work equipment provided

Qualifications

• Minimum of one year of data look-up/data entry experience.
• Two years of customer service experience with strong problem-solving skills.
• One year of experience in a call center within the medical industry.

Responsibilities

• Manage incoming calls, prioritizing and directing them as needed.
• Schedule, cancel, and reschedule patient appointments according to established policies.
• Collect and verify patient demographic and insurance information accurately.

Skills

Customer service

Data entry

Problem-solving

Education

High School Diploma

Post-secondary education

Tools

Epic cadence

Epic prelude

Job description

Overview

Employer Industry: Healthcare Services

Why consider this job opportunity

• Full-time remote work opportunity after initial training period
• Comprehensive training program to ensure success in the role
• Opportunity for career advancement within the organization
• Supportive and collaborative team environment
• Engaging work that contributes to patient care and satisfaction
• Required equipment provided by the employer for remote work

What to Expect (Job Responsibilities)

• Manage incoming calls, prioritizing and directing them as needed
• Schedule, cancel, and reschedule patient appointments according to established policies
• Collect and verify patient demographic and insurance information accurately
• Assist in mentoring and training new team members
• Process payments for co-pays and outstanding balances while maintaining call quality standards

What is Required (Qualifications)

• High School Diploma
• Minimum of one year of data look-up/data entry experience
• Two years of customer service experience with strong problem-solving skills
• One year of experience in a call center within the medical industry
• One year of remote work experience

How to Stand Out (Preferred Qualifications)

• One year of post-secondary education
• Experience in a healthcare call center
• Familiarity with Epic cadence and prelude systems
• Patient registration experience

#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #PatientCare

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