Healthcare Scheduler Customer Service Representative

BDR Solutions LLC; United States; Remote; USD 35,000 - 45,000; Full time

Job summary

A healthcare service provider is seeking a Customer Service Representative to assist Veterans in scheduling medical and dental appointments. Responsibilities include contacting Veterans to determine preferences, scheduling with providers, and ensuring confidentiality. The ideal candidate has experience in a medical environment and knowledge of medical terminology. This role requires strong organizational skills and proficiency in Microsoft Office.

Qualifications

• 1+ year of experience in a medical or health insurance environment.
• Knowledge of provider specialties and ICD/CPT codes.
• Must have a dedicated workspace at home.

Responsibilities

• Contact Veterans to determine their medical appointment scheduling preferences.
• Schedule appointments with In-Network providers based on preferences.
• Track booked appointments and ensure confidentiality.

Skills

Knowledge of medical terminology

Proficient in Microsoft Office Suite

Typing speed of 35 WPM

Education

High school diploma or GED

Job description

A company is looking for a Customer Service Representative to provide coordination of care to Veterans and assist in scheduling medical and dental appointments.

Key Responsibilities

• Contact Veterans to determine their medical appointment scheduling preferences and availability
• Schedule appointments with In-Network providers based on Veteran preferences and contracted time frames
• Track booked and arrived appointments and ensure patient confidentiality in handling health information

Required Qualifications

• High school diploma or GED
• 1+ year of experience in a medical or health insurance environment
• Knowledge of medical terminology, including provider specialties and ICD/CPT codes
• Proficient in Microsoft Office Suite
• Must be able to type 35 WPM and have a dedicated workspace at home