Healthcare Sales Associate

Erickson Senior Living; Dallas (TX); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Diversity, inclusion and belonging

Medical, dental and vision packages

PTO + volunteer hours

401k with company match

Onsite medical centers

Dining discounts

Education assistance and courses

Growth opportunities

Job summary

Erickson Senior Living’s Highland Springs community in North Dallas is seeking a Healthcare Sales Associate to handle inquiries, tours, and the admissions process while coordinating move-ins, transfers and related tasks.

You will liaise between residents and departments, ensuring confidentiality and a smooth experience for residents and families.

Qualifications

• 1 year of administrative office experience required.
• Proficiency in computer skills.

Responsibilities

• Respond to customer inquiries (phone and walk-in), explain community options, assist in appointments and tours.
• Manage move-ins, move-outs and transfers, coordinating with departments.
• Verify financial information for official documentation and assist with the application process.
• Coordinate with General Services on room refurbishing, keys and work orders.
• Execute apartment releases and move-in advice forms and notify relevant departments.
• Oversee daily census distribution and act as liaison with hospital staff and referral sources.

Skills

Customer service

Sales process

Tour coordination

Administrative support

Confidentiality

Tools

CRM software

Job description

Location: Highland Springs by Erickson Senior Living

Join us as a Healthcare Sales Associate. In this role, you will manage customer inquiries, tours, and the sales process to admission. You will also oversee resident move-ins, move-outs, and transfers, acting as a liaison between departments and residents while ensuring confidentiality of resident information.

What We Offer

• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!

How You Will Make An Impact

• Responds to customer inquiries (phone and walk-in), answering questions about the community, priority list, reservation process, and admissions process. Determines customer needs, assists in appointments with the Health Care Sales Director, and conducts sales appointments and tours.
• Manages all activities related to; move-ins, move-outs, and transfers within Continuing Care (Skilled Nursing, Long Term Care, Assisted Living, and Memory Care). Coordinates details relevant to these processes with other community departments.
• Verifies financial information for official documentation and assists customers in the application process
• Coordinates with General Services staff on room refurbishing, room keys, and work order process.
• Executes apartment releases and move-in advice forms for all residents and notifies departments of vacated units.
• Oversees daily census distribution process
• Serves as a representative for Continuing Care Sales when interfacing with hospital staff, physicians, and other professional referral sources.

Compensation: Commensurate upon experience starting around $21.00 per hour.

What You Will Need

• Minimum of 1 year of administrative office experience required
• Proficiency in computer skills

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Highland Springs is a beautiful 89-acre continuing care retirement community in North Dallas, Texas. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Highland Springs helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well‑being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.