Healthcare Resource & Workforce Planning Analyst

ISHE; Northern (KY); Hybrid; USD 44,000 - 102,000; Full time

Job summary

CVS Health seeks a Workforce Management Analyst to support scheduling, real-time management, forecasting, reporting, and staffing analysis across Clinical Operations programs. The role partners with leaders to optimize resource utilization and meet service levels.

Proficiency with Verint, NICE, Five9, and Excel is valued. Responsibilities include developing reports and dashboards, presenting workforce recommendations, and maintaining WFM systems.

Qualifications

• 2 years of experience in Workforce Management, Resource Planning, or a related analytical environment.

Responsibilities

• Perform intraday and real-time monitoring of workforce systems and adjust staffing, workflows, and schedules to meet service levels.

Skills

Workforce management

Resource planning

Data analysis

Microsoft Excel

Verint/NICE/IEX

Forecasting

Scheduling

Power BI

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Verint

NICE

IEX

Five9

SQL

Power BI

Job description

CVS Health seeks a Workforce Management Analyst to support scheduling, real-time management, forecasting, reporting, and staffing analysis across Clinical Operations programs. The role partners with leaders to optimize resource utilization and meet service levels.

Proficiency with Verint, NICE, Five9, and Excel is valued. Responsibilities include developing reports and dashboards, presenting workforce recommendations, and maintaining WFM systems.