Workforce Management Solutions Architect - Techo-Functional

ISHE; Northern (KY); Hybrid; USD 107,000 - 284,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a seasoned Workforce Management Techno-Functional Expert to lead the end-to-end design and delivery of scheduling and labor forecasting capabilities. You will partner with business stakeholders, product, engineering, and vendors to deliver enterprise-grade solutions.

You will own the functional lifecycle across demand forecasting, staffing plans, and schedule generation, driving guardrails and adoption while ensuring compliant, scalable processes.

Qualifications

• 7+ years delivering Workforce Management solutions with deep forecasting, staffing, and scheduling expertise.
• 7+ years with WFM scheduling constructs (rules, templates, shifts, optimization constraints) and forecasting concepts.
• 6+ years configuring, customizing, and debugging WFM solutions.
• 5+ years with large enterprise WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar tools.

Responsibilities

• Lead discovery workshops with stakeholders to translate demand drivers into requirements.
• Design forecasting workflows and scheduling models to produce reliable plans.
• Define scheduling patterns, templates, rules, and optimization constraints.
• Configure and customize vendor applications to meet business needs and ensure end-to-end delivery.

Skills

WFM forecasting

WFM scheduling

WFM configuration

Enterprise WFM platforms

SaaS vendor partnership

Agile delivery

stakeholder leadership

analytical problem solving

growth mindset

Education

Bachelor's degree

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

CVS Health is seeking a seasoned Workforce Management (WFM) Techno-Functional Expert to lead the design and delivery of enterprise‑grade scheduling and labor forecasting capabilities. This role owns the end‑to‑end functional lifecycle across demand forecasting, staffing plans, and schedule generation-partnering closely with business stakeholders, product, engineering, and vendors.

Functional Strategy & Design

• Lead discovery workshops with business stakeholders to understand demand drivers, arrival patterns/seasonality, labor standards, staffing strategies, and scheduling pain points; translate findings into actionable requirements and priorities.
• Drive fit-gap analysis across vendor/product options and current‑state tools; recommend the "right" functional approach (process + platform configuration) with clear tradeoffs and decision rationale.
• Design forecasting workflows and operating model (inputs, assumptions, scenarios, overrides, governance) to produce reliable demand and staffing plans.
• Define scheduling design patterns: shift templates, rules, segment windows, trial schedule sets, and schedule optimization constraints; ensure designs support business realities and compliance.

Solution Delivery & Execution

• Establish solution guardrails for accuracy, auditability, and transparency (e.g., how totals are validated, how exceptions/anomalies are handled, how "what‑if" analysis is performed).
• Partner with engineering/technology leads to convert functional designs into configuration and build plans (configuration, custom extensions, reporting, automation, integrations)
• Own functional delivery. This includes configuring and customizing vendor applications to meet business needs.
• Drive end‑to‑end lifecycle execution for enhancements, defects, and releases; ensure documentation and artifacts are maintained in standard tracking tools and processes.

Reporting, Analytics & Adoption

• Define reporting and analytics needs across forecasting accuracy, staffing vs. plan, schedule adherence/coverage, and operational outcomes; partner on dashboards and operational reporting.
• Serve as the functional point leader across HR, operations, and technology teams, driving alignment, decisions, and adoption.
• Support training strategy and enablement materials for business users (planners, schedulers, managers), ensuring new processes and tools are understood and adopted.

Leadership & Thought Partnership

• Responsible for adherence to industry best practice, actively engaging with WFM Community on latest advancement. Encourages product innovation and alternative ways of approaching business.
• Responsible for timely delivery of enhancements, project requests and defects, with optimal and scalable solutions.
• Accountable for the health of the product.
• Challenges partners to think differently regarding WFM business processes and operational issues act as a thought partner and model creative problem-solving to impact business decisions.
• Provides strategic direction and guidance to product team and shared services teams, with accountability for mentoring and developing team members.

Required Qualifications

• 7+ years delivering Workforce Management solutions with deep expertise in forecasting, staffing, and scheduling.
• 7+ years' experience working with WFM scheduling constructs (rules, templates, shifts, optimization constraints) and forecasting concepts (demand modeling inputs, scenarios, overrides).
• 6+ years' experience configuring, customizing, and debugging WFM solutions.
• 5+ years' experience with large enterprise WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar tools.
• 3+ years partnering with SaaS vendors to deliver business outcomes.
• 3+ years working in Agile environments with experience in change management and vendor negotiation.
• 3+ years demonstrating excellent communication and stakeholder leadership skills with the ability to drive decisions, manage competing priorities, and drive execution.
• 2+ years' experience demonstrating analytical problem-solving and decision‑making skills with with a track record of delivering scalable solutions.
• 2+ years demonstrating a growth mindset while developing self and others.

Preferred Qualifications

• Experience integrating WFM platforms with HR systems (e.g., Workday) and downstream consumers of schedule and time data.
• Experience with emerging technologies like AI in WFM, automation, and digital employee experience platforms.
• Reporting/analytics exposure (e.g., dashboards/operational reporting) and comfort collaborating with BI teams/tools.
• Experience working in large, matrix organizations.
• Familiarity with Agile delivery (Jira/user stories), project governance, and release/change management.
• Experience leading WFM strategy and execution during mergers, acquisitions, or divestitures.

Education

• Bachelor's degree or equivalent combination of education, training, and professional experience.

Pay Range

The typical pay range for this role is:

$106,605.00 - $284,280.00

This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.