Healthcare Program Specialist

Oregon-Primary-Care-Association-; Portland (OR); Hybrid; USD 78,000 - 97,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Paid time off

Hybrid schedule

Job summary

OPCA is seeking a Programs Program Specialist to support the Programs team in operational success by coordinating the delivery of technical assistance and trainings. The role emphasizes project management, documentation, and continuous improvement for member engagement within a dog-friendly, hybrid Oregon office.

Key duties include planning for TA/T events, coordinating program meetings, and developing communications.

Qualifications

• Bachelor’s degree and/or up to three years’ experience or equivalent education.
• Fluency in written and spoken English required.

Responsibilities

• Provide project management for the OPCA Education and Technical Assistance (E/TA) work plan, including tracking activities and coordinating with the team to meet deliverables.
• Ensure planning and preparation for TA/T, including web-based, hybrid and face-to-face events.
• Act as a content thought-partner by offering input and strategy for meetings and events within the scope of work.
• Manage and coordinate Program team meetings and processes, including scheduling, agendas, and action items.
• Support partnerships with state, regional and national stakeholders by scheduling and providing admin support for key meetings.
• Develop and distribute program communications and coordinate external communications to improve engagement.
• Maintain member relations and knowledge tools to improve evaluation and documentation.
• Travel to relevant conferences to build partnerships and promote brand awareness.
• Oversee list management, meeting scheduling, support, and follow-up.
• Collaborate on events including the All Leadership Group Gathering.
• Manage SharePoint and Office 365 group setups for membership groups as needed.

Skills

Project management

Time management

Independent work

Communication

Customer service

Confidentiality

Analytical thinking

Microsoft Office 365

Outlook/Word/Excel/PowerPoint

Education

Bachelor’s degree

Tools

SharePoint

Office 365

Web portal

Job description

*Employees must live in Oregon or SW Washington at time of hire. Relocation costs not included. Please note that we are a dog-friendly office.

What We Need:

The Program Specialist supports the Programs team in operational success by supporting delivery of our technical assistance and training according to organizational and funder expectations. This position provides project management and support to facilitate the smooth and efficient functioning of the team, as well as designated bodies of work within the program area. This position also provides continuous improvement for organizational and membership best practices.

OPCA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, age, disability, national origin, marital status, veteran status, and any other characteristic protected by applicable federal, state, or local laws. Successful candidates will commit to a respectful and welcoming workplace.

Who We Are:

OPCA is a nonprofit membership association for all of Oregon’s community health centers (CHCs), also known as federally qualified health centers (FQHCs). Our mission is to lead the transformation of primary care to achieve healthcare for all through our values of data-driven integrity, collaboration, and innovation.

To accomplish our shared goals, we support health centers and key partners by facilitating peer network gatherings, trainings, site visits, learning collaboratives, and data-driven improvement projects. In addition, we work with policymakers and partners to share the impact health centers have in their communities and advance policy to improve patients’ lives and the ability of health centers to serve them.

OPCA celebrates both individual contributions and powerful teamwork. We support one another as healthy human beings who balance work with the rest of life. Join our team to advance OPCA’s mission of health access for all, as we lead the community health center movement with passion, vision and courage.

Who You Are:

A highly organized program support specialist with:

• Ability to utilize backwards planning for events management.
• Strong project management skills with ability to anticipate needs and manage time effectively.
• Ability to prioritize tasks and work on multiple projects, meeting requests and events simultaneously balanced with excellent attention to detail.
• Ability to work independently and take initiative, and make independent, informed decisions.
• Flexibility with strong analytical and problem-solving skills.
• Clear and concise communication with excellent oral and written communication skills.
• Demonstrated excellence in internal and external customer service.
• Diplomatic and sensitive to maintaining confidentialities, as appropriate.
• Strong computer skills, including thorough knowledge of Outlook, Word, Excel, Power Point, etc.

What You’ll Do At OPCA:

• Provide project management for the OPCA Education and Technical Assistance (E/TA) work plan, including tracking activities, identify gaps, and collaborating with the team to ensure timely completion of program deliverables.
• Ensure adequate planning and preparation for TA/T, including web-based, hybrid and face-to-face events.
• Act as a content thought-partner by offering input and strategy to the development and organization of meetings and events, including, but not limited to the programs and projects contained in the Scope of Work.
• Manage and coordinate Program team meetings and processes, including scheduling, drafting agendas, ensuring meeting roles are assigned and executed, creating team timelines, tracking action items, and helping to ensure team deliverables are met.
• Support partnerships with key stakeholders at the state, regional and national level to advance team priorities by scheduling and providing administrative support for key meetings.
• In partnership with team, develop and distribute program communication for designated bodies of work; contribute to coordination and integration of external communication regarding department work in order to improve program effectiveness and promote member engagement.
• Contribute to the development and maintenance of member relations and knowledge management tools in order to improve program evaluation, internal documentation and tracking of member information, and exterior communication of program-related materials.
• Travel to relevant conferences and meetings in order to maintain knowledge of landscape, build partnerships and promote brand awareness within work area.
• List management, meeting scheduling, support, and follow-up.
• Collaborate with group lead to support related events including the annual All Leadership Group Gathering.
• SharePoint, web portal, and Office 365 group set up and management for individual membership groups as needed.

Minimal Qualifications:

• Professional with moderate level of proficiency. Generally requires a Bachelor’s degree and/or up to three years’ experience or equivalent education.
• Fluency in written and spoken English required.

Starting Range:

$23.56 - $29.33

Starting Range:

$78,000 - $97,000

Benefits:

• Medical, dental, vision, and alternative care
• Automatic employer 4% contribution to 401k (fully vested on day one)
• Generous time off:
  • 15 days of accrued vacation in year one
  • 11 paid holidays plus two floating holidays
  • 1 week paid holiday time between Christmas and New Year’s Day

What Else You Should Know:

In order to be considered, you must include the following in your cover letter:

• What excites you most about this position and/or OPCA?
• How does your work and/or lived experience connect with this position and OPCA’s mission?

OPCA works a hybrid schedule of two days in our downtown office and three days remote.