Healthcare Operations Analyst: WFM & Analytics

Chewy; Plantation (FL); Vor Ort; USD 52.000 - 74.000; Vollzeit

Zusammenfassung

Chewy in Plantation, FL is seeking a junior-level Operations Analyst to support the Healthcare Team by analyzing and administering performance metrics using workforce management systems and SOPs.

You will generate standard and ad-hoc reports, collaborate with cross-functional teams, and assist with telehealth technical issues to ensure smooth operations. This role offers growth and exposure to healthcare operations at Chewy.

Qualifikationen

• Bachelor's degree required.
• Analytical reporting of data and trends.
• Advanced MS Office skills.
• Ability to work in a team and independently.

Aufgaben

• Analyze real-time daily WFM activities and incidents.
• Interpret key metrics to guide in-the-moment decisions.
• Maintain and support operational systems, docs, and SOPs.
• Prepare standard and ad-hoc reports with insights and trends.
• Collaborate with WFM, Operations, HR, Training, and Leadership on forecasting and planning.
• Support telehealth veterinary professionals with technical issue reporting.
• Work with Veterinary Services to ensure sustainable practices.
• Research and resolve issues for the Veterinary Services Team.
• Take on additional operations tasks as needed.
• Travel up to 5% for conferences.

Kenntnisse

Analytical thinking

Data reporting

Problem solving

Team collaboration

Time management

Ausbildung

Bachelor's degree

Tools

Microsoft Excel

Visio

MS Project

Word

Jobbeschreibung

Chewy in Plantation, FL is seeking a junior-level Operations Analyst to support the Healthcare Team by analyzing and administering performance metrics using workforce management systems and SOPs.

You will generate standard and ad-hoc reports, collaborate with cross-functional teams, and assist with telehealth technical issues to ensure smooth operations. This role offers growth and exposure to healthcare operations at Chewy.