Healthcare Navigator for Skilled Nursing Services

CHSGa; Thomaston (GA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

MyFlexPay

PTO with cash-out

7 paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability insurance

401(k) with match

Referral Bonus Program

Job summary

Riverside Health & Rehab seeks an admissions coordinator to manage pre-admission processes, gather information from patients and families, and ensure readiness of room and paperwork. You will maintain ongoing support for patients, orient them to the center, and collaborate with an interdisciplinary team to navigate care options.

The role emphasizes communication with departments, knowledge of Medicare/Medicaid, and building partnerships with healthcare partners to deliver appropriate care.

Qualifications

• Bachelor’s degree in a related field.
• Associate’s degree with 3 years experience accepted.
• Strong communication and navigation skills in healthcare required.

Responsibilities

• Coordinate pre-admission and admission processes with patients and families.
• Verify patient room readiness prior to admission.
• Maintain contact with families and provide support during transition.
• Provide visits to new admissions to ensure a positive experience.
• Orient patient to center environment.
• Participate in Interdisciplinary Team to assist in navigation needs.
• Coordinate back-up plans for outreach and admissions for nights/weekends.
• Develop partnerships with healthcare partners for appropriate care settings.

Skills

Healthcare navigation

Communication skills

Patient interaction

Team coordination

Education

Bachelor’s degree in Business Administration or related field

Associate’s degree with 3 years experience

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Join us at

Riverside Health & Rehab

– a place where you’ll be valued, recognized and rewarded for the vital work you do each day. We’ll surround you with a strong team and leadership that supports every aspect of your life – both inside and outside of our centers. And you’ll get to practice your passion in a non‑profit, mission‑driven organization that’s known for the highest level of care in our communities

Pay: $23.95/hour

Weekly pay

Benefits Offered

• myFlexPay – ability to receive pay before payday
• Paid time off with ability to cash out
• 7 paid Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Paid Life and Disability
• 401(k) with match
• Referral Bonus Program

Essential Duties And Responsibilities

• Coordinate pre‑admission and admission processes by obtaining pertinent information from patients and/or family members, referral sources, and centralized intake for admission and complete admission paperwork with family and patient.
• Verify that the patient room, etc. is ready prior to admission.
• Sustain contact and provide support to patient/families to include help in dealing with the patient’s transition.
• Provide frequent visits to new admissions to provide a consistent and well received patient experience.
• Orient the patient to the center environment.
• Participate in center’s IDT (Interdisciplinary Team) to assist in healthcare navigation needs.
• Maintain frequent contact with center’s central intake coordinator(s) within designated response times.
• Coordinate back up plans for outreach, tours and admissions processes for nights and weekends.
• Oversee development of center’s strategic outreach plans and activities.
• Develop partnerships and consistent communication flows with affiliated healthcare partners/navigators/advocates related to delivering the appropriate level of care, in the most appropriate setting and at the most appropriate time based on patient’s needs.
• Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.
• Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.
• Performs other duties as necessary to ensure the success of the System.

Skills And Abilities

• Maintain up‑to‑date information about agencies to which referrals may be made.
• Communicate admission information to other departments.
• Complete understanding of Healthcare Navigation Statement and Support functionality.
• Complete understanding of admission packet and ability to explain to family/patient.
• Knowledge of long‑term care admission requirements.
• Knowledge of advanced directives.
• Knowledge and understanding of Medicare, Medicaid, Private Pay and Third Party reimbursement.

Minimum Qualifications

• Bachelor’s degree in Business Administration, Social Work, Marketing or related field
• Associate’s degree in related field with three years experience

Supervisory Responsibilities

None.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of the organization.

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram format. The ability to deal with problems involving several concrete variables in standardized situations.

Computer Application Skills

This job requires proficiency with the following computer applications:

Microsoft Outlook Microsoft Excel Microsoft Word

CERTIFICATES, LICENSES, REGISTRATIONS

Please See Minimum Qualifications

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to sit, talk or hear. The associate frequently is required to walk. Use hands to finger, handle or feel and reach with hands and arms. The associate is occasionally required to stand. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

EEO / M / F / D / V / Drug Free Workplace

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