Healthcare Member Support Specialist

Molina Talent Acquisition; United States; On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Competitive benefits package

Equal Opportunity Employer

Job summary

Molina Healthcare is seeking a level I support center specialist to provide member and provider assistance across multiple states, handling inquiries via phone, chat and email while delivering service excellence.

Responsibilities include documenting inquiries, meeting performance goals, coordinating with internal/external stakeholders, and ensuring HIPAA compliance in a fast-paced environment. This full-time role supports Medicaid/Medicare/Marketplace lines of business.

Qualifications

• Up to 1 year of customer service experience in a fast-paced environment.
• Good verbal and written communication skills.
• Ability to maintain confidentiality and comply with HIPAA.
• Proficient with Microsoft Office and standard software.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Provide service support to members and providers via phone, chat and email across multiple states.
• Document inquiries accurately and thoroughly.
• Follow normalized schedules, lunches, breaks, and overtime as needed.
• Build rapport with customers and respond empathetically to inquiries.
• Meet or exceed performance goals for call quality and attendance.
• Collaborate with internal and external stakeholders to resolve issues.

Skills

Customer service

Attention to detail

Verbal and written communication

Microsoft Office

Tools

Microsoft Office Suite

Genesys

Salesforce

Pega

QNXT

CRM tools

Verint

CVS Caremark

Availity

Job description

Molina Healthcare is seeking a level I support center specialist to provide member and provider assistance across multiple states, handling inquiries via phone, chat and email while delivering service excellence.

Responsibilities include documenting inquiries, meeting performance goals, coordinating with internal/external stakeholders, and ensuring HIPAA compliance in a fast-paced environment. This full-time role supports Medicaid/Medicare/Marketplace lines of business.