Healthcare Location Supervisor — Lead Branch Operations

Reliable Medical; Birmingham (AL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) Plan

Professional Development

Wellness Program

Employee Recognition

Job summary

Reliable Medical is seeking a Location Supervisor in Birmingham, AL to lead branch operations, oversee staff, and ensure service excellence. You will manage transaction cycles, scheduling, referrals, insurance verification, and patient accounts while driving revenue and compliance with company standards.

The role requires 3+ years of supervisory experience in healthcare, strong administrative skills, and proficiency in Microsoft Office.

Qualifications

• Minimum 3 years of supervisory experience in healthcare or related field.
• Strong operational and administrative background.
• Proficiency in Microsoft Office Suite.
• Basic understanding of P&L statements and financial profitability models.
• Strong decision making, organizational, and time management skills.
• Ability to communicate effectively with staff, customers, and external partners.
• Knowledge of federal, state, and local compliance regulations.
• Ability to lead, motivate, and develop staff to achieve branch objectives.

Responsibilities

• Oversee branch operations, managing transaction cycles, margins, expenses, and revenue goals, aligning with the organization's financial objectives.
• Carry a regular administrative workload, including triaging referrals, verifying insurance plans, scheduling ATP evaluations, and managing patient accounts.
• Assist the sales team to enhance productivity and improve transaction cycles for optimal results.
• Supervise and manage scheduling, performance, and direct supervision of service and delivery teams, ensuring efficient order fulfillment and client delivery.
• Ensure customer service programs align with company standards, driving high client satisfaction.
• Ensure branch compliance with all company policies, as well as federal, state, and local regulations.
• Lead quality improvement initiatives within the branch, ensuring adherence to productivity and performance standards.
• Track and report key performance metrics to the Area Director and RVP, highlighting branch performance and improvement areas.
• Participate in final interviews for candidates and support the onboarding and training process to maintain staffing levels.
• Handle client concerns and resolve issues to ensure ongoing customer satisfaction at the branch level.
• Oversee the maintenance of branch facilities, vehicles, and other assets.
• Manage branch sales and rental inventories, ensuring cost-effective inventory control.
• Contribute to short- and long-term branch goals, operational procedures, and strategic plans.
• Monitor branch programs and operations, making improvements to enhance overall performance.
• Assist in developing annual budgets, ensuring branch financial direction aligns with company objectives.

Skills

Supervisory Experience

Healthcare Industry Knowledge

Microsoft Office

Job description

Reliable Medical is seeking a Location Supervisor in Birmingham, AL to lead branch operations, oversee staff, and ensure service excellence. You will manage transaction cycles, scheduling, referrals, insurance verification, and patient accounts while driving revenue and compliance with company standards.

The role requires 3+ years of supervisory experience in healthcare, strong administrative skills, and proficiency in Microsoft Office.