Healthcare IT Technician: Secure, Patient-Focused Support

United Energy Workers Healthcare; Murray (UT); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid Time Off

Job summary

United Energy Workers Healthcare seeks an IT Technician to provide responsive tech support for a distributed workforce, safeguarding PHI and ensuring access to Microsoft 365, endpoints, and business apps. You’ll be the first point of contact for day-to-day IT needs, documenting work clearly and escalating as required.

The role supports East Coast operations with a 7am MT – 3pm MT schedule, collaborating with clinical, operational, and administrative teams.

Qualifications

• Associate or bachelor’s degree in IT preferred; equivalent practical experience may be considered.
• Relevant certifications preferred, such as CompTIA A+, Network+, Security+, Microsoft 365 Fundamentals, Azure Fundamentals, Endpoint Administrator, or Cisco networking certifications.
• 2+ years of IT support experience in distributed multi-location environment, preferably in healthcare or regulated industry.
• Working knowledge of information security best practices, HIPAA considerations, Microsoft 365 security concepts, endpoint protection, MFA, and data protection procedures.
• Excellent communication and interpersonal skills to provide tech support in plain language.
• Strong attention to detail, documentation habits, and confidentiality.

Responsibilities

• Provide remote and onsite technical assistance to employees, contractors, and offices using approved tools.
• Triage, troubleshoot, document, and resolve hardware, software, access, connectivity, printing, and account issues; escalate when needed.
• Protect systems and data containing PHI or confidential information per HIPAA requirements.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and related equipment; manage asset tracking.
• Install and troubleshoot Windows, Microsoft 365 apps, Teams, SharePoint/OneDrive, and related tools.
• Assist with endpoint security, MFA, password resets, conditional access prompts, antivirus/EDR alerts, and patching.
• Support system upgrades, deployments, and workstation refreshes with minimal disruption.
• Assist with onboarding/offboarding, provisioning, access reviews, and licensing requests.
• Manage Microsoft 365 services like Teams, SharePoint, OneDrive, Exchange Online, Entra ID, Intune.
• Create end-user guides and knowledge base to reduce repeat issues.
• Support branch office tech needs and coordinate with vendors.
• Maintain accurate IT ticketing records and asset information.
• Maintain confidentiality of all records per HIPAA and company policy.
• Identify opportunities to improve service delivery via automation and standardization.
• Participate in IT projects and process improvement initiatives.

Skills

IT support

HIPAA compliance

Customer service

Microsoft 365

Endpoint management

Security best practices

Troubleshooting

Education

Associate or Bachelor’s degree in IT

Equivalent practical experience

Tools

Intune

Entra ID

Exchange Online

SharePoint

OneDrive

PowerShell

Power Automate

Ticketing systems

Job description

United Energy Workers Healthcare seeks an IT Technician to provide responsive tech support for a distributed workforce, safeguarding PHI and ensuring access to Microsoft 365, endpoints, and business apps. You’ll be the first point of contact for day-to-day IT needs, documenting work clearly and escalating as required.

The role supports East Coast operations with a 7am MT – 3pm MT schedule, collaborating with clinical, operational, and administrative teams.