Advanced Services Engineer -Patient Accounting

Financeroles; Cleveland (OH); In loco; USD 33.000 - 69.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision insurance

401(k) plan with company match

Paid time off

Descrizione del lavoro

Oracle is seeking a qualified professional to support Oracle Health Patient Accounting in a hospital setting. The role emphasizes hands-on product expertise, strong collaboration with clinical and technical teams, and proactive issue resolution to maintain accurate patient accounting workflows.

Responsibilities include incidents troubleshooting, configuration updates, and process improvements, with a focus on clear documentation and customer-ready deliverables. This position may involve U.S.

Competenze

• Hands-on experience with Oracle Health Patient Accounting, including familiarity with application functionality and patient workflows.
• Understanding of hospital patient accounting and revenue cycle processes and how technology supports daily operations.
• Ability to gather information, investigate application issues, document findings, and escalate complex problems.

Mansioni

• Provide proactive and reactive application support for hospital users to maintain patient accounting operations.
• Investigate incidents, document solutions, and coordinate with Oracle Support and senior staff as needed.
• Perform routine configuration, software updates, upgrades, and validation activities with guidance when needed.
• Identify opportunities to streamline processes and maintain clear technical documentation and deliverables.
• Engage with hospital users, communicate recommendations, and guide users on features, changes, and best practices.

Conoscenze

Oracle Health Patient Accounting

Healthcare operations knowledge

Technical troubleshooting

Communication & collaboration

Descrizione del lavoro

Qualifications

• Oracle Health Patient Accounting experience: Hands-on experience supporting or working with Oracle Health Patient Accounting, including familiarity with application functionality, configuration, and patient accounting workflows.
• Healthcare operations knowledge: Understanding of hospital patient accounting and revenue cycle processes and how technology supports daily operations.
• Technical troubleshooting skills: Ability to gather information, investigate application issues, document findings, and elevate complex problems appropriately.
• Communication and collaboration: Ability to work effectively with hospital users, technical teams, and stakeholders to understand needs and explain solutions clearly.

Key Responsibilities

• Support Oracle Health Patient Accounting: Provide proactive and reactive application support, helping hospital users resolve issues and maintain effective patient accounting operations.
• Troubleshoot and resolve incidents: Investigate application and workflow issues, document solutions, and coordinate with Oracle Support, Product Development, and senior technical staff as needed.
• Assist with configuration and updates: Perform routine application configuration, software updates, upgrades, and validation activities, seeking guidance when needed.
• Improve workflows and documentation: Identify opportunities to streamline processes, reduce repetitive work, and maintain clear technical documentation and customer deliverables.
• Partner with and educate hospital users: Participate in customer meetings, communicate technical recommendations, and guide users on application features, changes, and best practices.

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $24.04 to $50.43 per hour; from: $50,000 to $104,900 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

• 1. Medical, dental, and vision insurance, including expert medical opinion
• 2. Short term disability and long term disability
• 3. Life insurance and AD&D
• 4. Supplemental life insurance (Employee/Spouse/Child)
• 5. Health care and dependent care Flexible Spending Accounts
• 6. Pre-tax commuter and parking benefits
• 7. 401(k) Savings and Investment Plan with company match
• 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 9. 11 paid holidays
• 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• 11. Paid parental leave
• 12. Adoption assistance
• 13. Employee Stock Purchase Plan
• 14. Financial planning and group legal
• 15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.