Healthcare IT Service Desk Analyst - Epic EMR & Remote Support

Mercyhealth Wisconsin and Illinois; Janesville (WI); Vor Ort; USD 30.000 - 47.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

FSA/HSA

Paid Time Off

Parental Leave

Tuition Reimbursement

Certification Reimbursement

Well-being Programs

Employee Discounts

On-Demand Pay

Zusammenfassung

Mercyhealth Wisconsin and Illinois is seeking an IT Help Desk professional to provide phone and email support for hardware and software issues and assist users with the Epic EMR and other enterprise applications. You will log incidents, prioritize tickets, and manage access requests across Mercyhealth locations.

Travel to other Mercy locations is occasionally required. A2-year related experience and an Associates degree in Computer Science or related area are preferred; Microsoft/A+

Qualifikationen

• Associates degree in Computer Science or related area is required.
• Two years of directly related work experience will be considered in lieu of degree.
• Experience with PCs, printers, networking and Microsoft operating systems required.
• Customer service or contact center experience preferred.
• Experience in a Health Care-related field with end user knowledge of scheduling, billing, or order entry applications helpful.

Aufgaben

• Provide phone and email support to end users for hardware and software failures.
• Assist end users with using the Epic EMR and other enterprise applications.
• Respond to service requests, including password resets or system access requests.
• Prioritize incidents based on end-user urgency and organizational impact.
• Escalate issues within the department as needed and own incidents to ensure timely resolution.
• Manage end-user relationships to ensure user satisfaction and document resolutions.

Kenntnisse

Customer service mindset

Troubleshooting

Communication

Multi-tasking

Ausbildung

Associates degree in Computer Science or related area

Tools

PC hardware

Printers

Networking

Microsoft Windows

Jobbeschreibung

Mercyhealth Wisconsin and Illinois is seeking an IT Help Desk professional to provide phone and email support for hardware and software issues and assist users with the Epic EMR and other enterprise applications. You will log incidents, prioritize tickets, and manage access requests across Mercyhealth locations.

Travel to other Mercy locations is occasionally required. A2-year related experience and an Associates degree in Computer Science or related area are preferred; Microsoft/A+