Healthcare Interpreter I, PRN

Atrium Health; Winston-Salem (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Healthcare Interpreter to facilitate communication between patients and healthcare teams. This role is vital in ensuring equal access to care for Limited English Proficient individuals, enhancing patient experiences, and improving clinical outcomes. The successful candidate will leverage their language skills and cultural knowledge to interpret medical information accurately and advocate for patients. Join a dynamic team that values your contributions and is committed to providing exceptional patient care in a supportive environment.

Qualifications

• 1 year of related experience in a healthcare setting is required.
• Completion of a 40-hour Medical Interpretation Training Program within 1 year of hire.

Responsibilities

• Provide in-person, telephone, and video interpreting services.
• Educate caregivers on cultural implications in healthcare.

Skills

Medical Terminology Knowledge

Language Pair Competency

Cultural Mediation

Interpreting Skills

Education

High School Diploma

Bachelor's Degree

Tools

Interpretation Technology

Job description

Overview

At Atrium Health Wake Forest Baptist, we take pride in offering a dynamic and fulfilling work environment. Joining our team means becoming an essential part of a leading healthcare institution that is committed to providing exceptional patient care and advancing medical research.

Job Summary

The Healthcare Interpreter ensures equal access for all by serving as the linguistic and cultural intermediary of the healthcare encounter. The Interpreter accurately and skillfully interprets oral communication and basic written information, related to the healthcare encounter, between the Limited English Proficient (LEP) customer and the care team. The interpreter also serves as a cultural broker, clarifier, and advocate to ensure positive clinical outcomes.

Position Highlights:

• Shift Schedule: PRN - hours vary, may include holidays. Providing coverage for shifts any time as needed, Weekends, Weekdays, Days/Nights, and Holidays.
• Department: Linguistic
• Location: Winston Salem, NC

Requirements:

• High school diploma required. 1-year related experience required. Bachelor’s degree preferred.
• Knowledge of medical terminology and prior experience in a healthcare setting is required.
• National medical interpreter certification preferred.
• Demonstrated knowledge of oral/written language pair competency by successfully completing an Interpreter Language Assessment required.
• Completion of 40-hour Medical Interpretation Training Program within 1 year of hire required.

The Successful Candidate will assume responsibility for a variety of functions, which include, but are not limited to:

• Proactively responds to requests for language access in a healthcare setting. This includes but is not limited to: In-person interpreting, telephone interpreting, video interpreting, basic translation.
• Leverages the use of technology, as needed, to deliver services in a variety of different modalities. Troubleshoots basic application issues with software and customers as needed.
• Maintains relationships with internal customers and makes key decisions regarding appropriate interpreter modalities. Strives to contain costs at all times and leverages vendor relationships as needed.
• Interprets information regarding the patient’s and family’s healthcare needs. Scenarios may include patient education, appointments, discharge instructions, procedures, emergency encounters, assessments, etc.
• Serves as a conduit to interpret as accurately and concisely as possible while considering cultural implications and idiomatic language differences.
• Acts as a cultural broker by educating caregivers on the understanding of patient’s culture in relationship to healthcare.
• Fully abides by the healthcare system’s professional conduct standards, executes job duties in an ethical manner, and follows national practice standards.
• Translates basic written information as needed and within department guidelines.
• Serves as a cultural mediator and educates customers appropriately.