Healthcare Inbound Customer Service Agent - USA Hours (Remote)

ISTA Personnel Solutions; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

ISTA Personnel Solutions is urgently seeking an Inbound Customer Service Agent to work in a remote role for a US-based healthcare client. The ideal candidate will possess exceptional English communication skills, problem-solving abilities, and a dedication to providing excellent customer service. Responsibilities include managing patient inquiries, verifying insurance details, and scheduling appointments while maintaining accurate records. This position requires flexibility to handle rotating shifts in US time zones and familiarity with US healthcare insurance is advantageous.

Qualifications

• Exceptional English communication skills.
• Strong work ethic, fast learner, and analytical mindset.
• Familiarity with US Healthcare Insurance is a plus.

Responsibilities

• Answer inbound calls & respond to patient enquiries.
• Verify patient insurance and personal information.
• Schedule patient appointments and maintain records.

Skills

English communication skills

Problem-solving

Analytical skills

Empathy

Patience

Job description

ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a US-based client in the Healthcare sector, who is urgently seeking a Inbound Customer Service Agent.

We are seeking a highly professional individual with exceptional English communication skills, who demonstrates dedication and a strong work ethic. The ideal candidate will be a fast learner with excellent problem-solving abilities and a sharp analytical mindset, particularly when interpreting insurance details and making well-informed decisions. Flexibility to adapt to a dynamic work environment, composure under pressure, and the ability to approach customer concerns with empathy and patience are essential for success in this role.

PLEASE NOTE:

• Working Hours: This role requires you to work 5 day rotating shifts - USA hours (EST) Mon - Sunday
• Work Environment: This is a remote role for South African Citizens only.
• Internet (fibre): Candidates must possess a fixedfibre linewith a minimum speed of 25Mbpsfor both upload and download, capable of supporting awired Ethernet connection
• Power backup: Candidates must have a power backup solutionto manageloadsheddingorpower outages.

Job Responsibilities:

• Answer inbound calls & respond to patient enquiries in a timely and courteous manner.
• Verify patient insurance information, personal information and co-payments.
• Schedule/Reschedule appointments using the scheduling system.
• Provide patients with information on services.
• Input & update patient information in the scheduling system with precision and attention to detail.
• Maintain accurate and up-to-date records of patient appointments, medical needs and preferences.

• Sophisticated with exceptional English communication skills
• Strong work ethic
• A fast learner with strong problem-solving skills.
• Critical thinker, particularly when interpreting insurance details and making informed decisions

• Ability to remain calm under pressure.

• Ability to display empathy and patience in addressing customer concerns.
• Familiar with US Healthcare Insurance (Medicare, Medicaid) will be an added benefit.

If you are not contacted within 14 working days, please consider your application unsuccessful.