Healthcare Data Analyst | Power BI Dashboards & IT Liaison

Senior TLC; Gastonia (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Senior TLC Gastonia is seeking a Data Analyst to develop, maintain, and deliver reports, dashboards, and data that support operational, clinical, quality, and regulatory needs. The role also serves as the IT liaison for day-to-day technology support and assists staff with equipment and Microsoft 365 tools.

The ideal candidate has strong data skills, experience in healthcare analytics, and the ability to translate business questions into clear, actionable reports.

Qualifications

• Bachelor’s degree in Data Analytics, Information Systems, Computer Science, Health Informatics, or related field preferred; solid equivalent experience acceptable.
• At least 1 year working with frail elderly population; 3+ years in data analysis, reporting, or BI in healthcare.
• Experience with SQL, Power BI or similar BI tools, and Excel (Power Query, pivot tables).
• Experience providing end-user IT support and Microsoft 365 administration preferred.

Responsibilities

• Builds and maintains Power BI dashboards, scorecards, and Sigma Computing workbooks that support leadership, operations, quality, and compliance.
• Queries and models data from Snowflake, CareHub, Elation, SharePoint, and other sources; documents data definitions and measure logic.
• Fulfills ad hoc data requests and prepares data for CMS, state, and internal reporting, including utilization, enrollment, census, and quality measures.
• Performs data quality checks, reconciles discrepancies, and partners with the EMR Administrator to correct documentation-driven data issues.
• Trains leaders and staff on using dashboards and interpreting data.
• Serves as the PACE programs’ IT liaison with Kintegra IT: submits and tracks tickets, participates in monthly collaboration meetings, coordinates on-site visits, and advocates for staff needs.
• Oversees technology equipment, including provisioning, setup, and recovery of computers, tablets, phones, and peripherals for new and departing staff; maintains the equipment inventory.
• Supports IT with first line troubleshooting for hardware, software, Microsoft 365, and connectivity issues.
• Supports IT-related new-hire orientation, including accounts, devices, and system access.

Skills

Data analysis

Reporting

Communication

Training staff

Education

Bachelor's degree in Data Analytics, Information Systems, Computer Science, Health Informatics, or related field

Tools

SQL

Power BI

Excel

Microsoft 365

SharePoint

Power Automate

Snowflake

CareHub

Elation

Sigma Computing

Job description

Senior TLC Gastonia is seeking a Data Analyst to develop, maintain, and deliver reports, dashboards, and data that support operational, clinical, quality, and regulatory needs. The role also serves as the IT liaison for day-to-day technology support and assists staff with equipment and Microsoft 365 tools.

The ideal candidate has strong data skills, experience in healthcare analytics, and the ability to translate business questions into clear, actionable reports.