Healthcare Customer Service - Sr. Outreach Specialist - Fully Remote!

Centauri Health Solutions; Utah; Remote; USD 35,000 - 65,000; Full time

Job summary

This innovative firm is seeking a Senior Outreach Specialist to join their remote team. In this role, you will engage with patients and health plan members to assess their eligibility for government assistance programs. Your exceptional customer service skills will shine as you navigate sensitive conversations and provide critical support to those in need. With a commitment to improving health outcomes, you will play a vital part in the outreach efforts that make a real difference in people's lives. Join a company that values growth, compassion, and a rewarding work environment with competitive compensation and comprehensive benefits.

Benefits

Generous Paid Time Off

Matching 401(k) Program

Tuition Reimbursement

Annual Salary Reviews

Comprehensive Health Plan

Volunteer Activities on Company Time

Development Opportunities

Bonus Eligible Position

Qualifications

• 2+ years of experience in a customer service or call center environment.
• Ability to manage difficult conversations and show compassion.

Responsibilities

• Make outbound and receive inbound calls to promote services.
• Interview patients to determine eligibility for government programs.
• Ensure confidentiality and adhere to information security policies.

Skills

Customer Service

Critical Thinking

Compassionate Listening

Phone Communication

Assertiveness

Education

Associate’s Degree

Tools

Computer Interface for Calls

Job description

Healthcare Customer Service - Sr. Outreach Specialist - Fully Remote!

Utah, USA Req #1561

Friday, January 10, 2025

Centauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial and Exchange. In partnership with our clients, we improve the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics, clinical data exchange capabilities, and data-driven solutions. Our solutions directly address complex problems such as uncompensated care within health systems; appropriate, risk-adjusted revenue for specialized sub-populations; and improve access to and quality of care measurement. Headquartered in Scottsdale, Ariz., Centauri Health Solutions employs 1700 dedicated associates across the country. Centauri has made the prestigious Inc. 5000 list since 2019, as well as the 2020 Deloitte Technology Fast 500 list of the fastest-growing companies in the U.S. For more information, visit www.centaurihs.com.

Role Overview:

Centauri Health Solutions helps hospitals and health plans improve their revenue and deliver community benefits. On their behalf, we help their patients and plan members with low or no income, and those who are aged or disabled, to enroll in government-funded assistance programs.

The Sr. Outreach Specialist will work in a fast-paced contact center environment, screening health plan members to determine eligibility for Social Security benefits, and/or supplemental Nutritional Assistance for families in need, while utilizing a similar system tool as Social Security.

The Sr. Outreach Specialist will then provide a high level of customer service and support to those that meet specific criteria and will assist in actual submission of an application for benefits to the appropriate government agency.

Role Responsibilities:

• Make outbound and receive inbound calls with the intent of promoting company services; 90% phone based
• Interview patients/members via phone to gather personal/sensitive information in order to determine eligibility for various government programs
• Utilize Centauri’s systems to ensure appropriate questions are asked
• Interpret and explain information such as eligibility requirements and application details
• Use probing questions to clarify eligibility data with patient or member
• Compile, record, and evaluate personal and financial data in order to determine eligibility
• Understand and agree to role-specific information security access and responsibilities
• Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies
• Read, understand and agree to security policies and complete all annual security and compliance training

Role Requirements:

• 2 years of experience in a customer service/call center environment
• Ability to place and receive calls via computer interface
• Excellent phone skills
• Excellent critical thinking skills
• Ability to manage difficult people
• Ability to be assertive
• Ability to actively listen and show compassion
• Experience working remotely
• Private, quiet office/working space
• Associate’s Degree preferred

We believe strongly in providing employees a rewarding work environment in which to grow, excel and achieve personal as well as professional goals. We offer our employees competitive compensation and a comprehensive benefits package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, the opportunity to participate in volunteer activities on company time, and development opportunities. This position is bonus eligible in accordance with the terms of the Company’s plan.

Centauri currently maintains a policy that requires several in-person and hybrid office workers to be fully vaccinated. New employees in the mentioned categories may require proof of vaccination by their start date. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.