Healthcare Customer Service Representative - Remote USA

teletech; Austin (TX); Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Bonus opportunities

Health benefits

PTO (paid time off)

Tuition reimbursement

Job summary

TTEC is seeking a Healthcare Customer Service Representative to work remotely. You will help customers by explaining health plans, guiding benefits, and resolving inquiries with a friendly approach to elevate the customer experience.

Expect ongoing training, supportive teamwork, and performance bonuses. The role requires HIPAA awareness, basic computer skills, and reliable internet to support a nationwide remote team.

Qualifications

• 6 months or more of customer service experience.
• Ability to follow HIPAA guidelines and protect patient privacy.
• High school diploma or equivalent.
• Computer experience.
• High speed internet connectivity (>15 Mbps).
• USB wired headset preferred for calls.

Responsibilities

• Recommend upgrades to health plans using product knowledge.
• Answer general health care benefit and eligibility questions; assist enrollment status inquiries.
• Assist members with logging in and navigating their online health account; locate doctor/facility information.

Skills

Customer service

HIPAA compliance

Computer proficiency

High-speed internet

USB headset usage

Education

High school diploma or equivalent

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Healthcare Customer Service Representative working remotely, you’ll be a part of bringing humanity to business. #experienceTTEC

Our TTEC remote CX team has 36 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, IL, MT or outside of the United States. Residents of Colorado, Louisiana, Massachusetts, Maryland, Minnesota, New Jersey, New York, Washington, Oregon and Washington, D.C. will be considered only based on special business need.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You’ll be Doing

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Bring your passion and strong product and brand knowledge to recommend upgrades to their health plans
• Conduct research and do outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
• Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information

What You Bring to the Role

• 6 months or more of customer service experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
• High school diploma or equivalent
• Computer experience
• High speed internet (> 15 mbps)
• While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage range of $16 per hour plus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

A Bit More About Your Role

We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way.

You’ll report to the Team Leader. We are regularly hiring for this role. You’ll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day-and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vista points and for you to bring value to the table in your own unique way.

#LI-Remote