Healthcare Customer Service Representative - REMOTE 17.50

Davita Inc.; Plano (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading healthcare services provider as a Healthcare Customer Service representative supporting a federal contract. This fully remote role requires strong attention to detail, effective communication skills, and the ability to thrive in a fast-paced environment. In this role, you'll be responsible for ensuring compliance and assisting healthcare providers with necessary documentation.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Employee Assistance Program

Time Off/Leave

Qualifications

• 1+ year of customer service/administrative experience.
• Experience handling inbound and outbound calls.
• Familiarity with medical terminology preferred.

Responsibilities

• Contact providers to retrieve missing documentation.
• Educate providers on documentation standards.
• Meet daily performance metrics.

Skills

Attention to detail

Phone communication skills

Customer service experience

Administrative experience

Tools

Microsoft Outlook

Microsoft Office Suite

Job description

Overview: REMOTE We are looking for a Healthcare Customer Service to join a team supporting a federal healthcare contract. This role involves both administrative and customer service responsibilities, including contacting healthcare providers to retrieve missing documentation and ensuring compliance with contract requirements. The ideal candidate is detail-oriented, relationship-driven, and comfortable working in a fast-paced, metric-driven environment. Candidates must be available to work between the hours of 7am-7pm CST.
Key Responsibilities:
* Contact medical and dental providers via inbound and outbound calls to retrieve missing or incomplete documentation.
* Educate providers on documentation standards and service expectations.
* Sort and attach incoming faxes to appropriate orders and update records accordingly.
* Analyze order requests and determine next steps based on contract specifications.
* Meet daily performance metrics (50-60 orders/day; average of 7 orders/hour).
* Collaborate within a regional team ("pod") assigned to specific states or regions.
* Ensure timely return of documentation in accordance with KPIs.
Top Skills Required:
* 1+ year of customer service/administrative experience
* Experience handling inbound and outbound calls
* Strong attention to detail
* Excellent phone communication skills
* Proficiency in Microsoft Outlook and Office Suite
Nice to Have:
* Familiarity with medical terminology
* Experience working with government or military healthcare contracts
What We Offer:
* 100% remote work
* Opportunity to support a meaningful federal healthcare initiative
* Collaborative and supportive team environment
* Training and development opportunities
*Pay and Benefits*
The pay range for this position is $17.50 - $17.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Jun 20, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.