Healthcare Customer Service Representative

Conduent; United States; Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Job summary

Conduent is hiring a Healthcare Customer Service Representative to provide frontline support in a 24/7 call center environment. The role is remote in the United States, offering a pay rate of $16.00 per hour and full-time employment with a 40-hour week.

You will resolve escalated inquiries, apply scripts, and maintain high service levels while meeting performance goals. Responsibilities include handling inquiries 24/7, updating databases, and escalating complex issues to senior staff.

Qualifications

• Must have a High School Diploma or equivalent.
• Customer service or call center experience preferred.
• Ability to use MS Office (Word and Outlook).
• Must be able to work weekends and some holidays in a 24/7 operation.

Responsibilities

• Provides 24/7 phone coverage for partners and handles inquiries.
• Assesses calls to determine next steps and follow-up needs.
• Identifies customer needs using case notes and treats each as a specific case.
• Performs routine call center activities related to products and services.
• Uses scripts and guidelines to meet SLAs and provide empathetic service.
• Gathers information to update the database and escalates to senior levels when needed.

Skills

Customer service

Communication

Problem-solving

Call center

Education

High School Diploma or equivalent

Tools

MS Office (Word)

MS Office (Outlook)

Job description

Healthcare Customer Service Representative

United States (Remote)

About Us

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description

Healthcare Customer Service Representative

Location:Remote

Pay Rate:$16.00 per hour

Employment Type: Full-time

Shift Information: 40 hours per week

Job Summary:

We’re hiring a Healthcare Customer Service Representative , where you'll play a key role in delivering exceptional customer service and resolving complex customer inquiries. In this position, you will handle escalated customer issues, provide high-quality service call center environment. Your assistance will make a positive difference in the organization you support. You will be able to provide successful administration and resolve inquiries and deliver positive customer experience while meeting performance goals.

Key Responsibilities:

• Provides 24/7 phone coverage for our partners and handles inquiries.
• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines and under supervision, to meet SLAs.
• Provides customers with information that is specialized and communicated in a warm empathetic manner.
• Gathers all necessary information to update the database.
• Escalates issues to senior levels, based on complaints or concerns.
• Explains company policies to customers.
• Expand skills within an analytical or operational process and maintain appropriate license, training, and certifications.
• Apply experience and skills to complete assigned work.
• Works within established procedures, practices, and with a moderate degree of supervision.
• Performs business support or technical work, using data organizing and coordination skills to complete assignments and in some areas, requires vocational training, certifications, licensures, or the equivalent experience.
• Provide day-to-day contracted services to external clients and contracted services may include technical or non-technical customer support, transaction processing and sales & marketing services.
• Performs other duties as assigned and comply with all policies and standards.

Required Qualifications:

• Must be 18 years of age or older.
• Have a High School Diploma or an equivalent of education required.
• Must be able to submit to a pre-employment screening and drug test.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• Customer service or call center experience preferred.
• Must pass the Call Center – Service Skills Assessment.
• Must have Customer Service Experience in a Call Center environment is preferred.
• Must have MS Office experience-ability to proficiently use Word and Outlook.
• Must have experience working with Medical Insurance, Medicaid or Pharmacy Benefits preferred.
• Must be able to work weekends and some holidays (some nights, weekends, holidays as this is a 24/7 operation).

Preferred Qualifications:

• Strong customer service, communication, and problem-solving skills.
• Experience handling escalated customer concerns and complex issues.
• Positive and energetic attitude.
• Ability to communicate clearly and confidently.
• Ability to multi-task and manage time effectively.
• Attestation to detail, grammar, and spelling accuracy.
• One year of medical insurance or medical office experience, preferred.
• Computer system experience with data entry and database documentation knowledge.
• Previous call center in a customer service background environment.
• Experience handling inbound customer support calls.

What We Offer:

• Pay Rate is $16.00 per hour(Bi-weekly pay), which may be your state’s minimum wage. Please take this into consideration when applying.
• Benefits from day one (medical, dental, vision) for eligible roles.
• PerkSpot – Employee discount program.
• Paid time off and holidays.
• Paid training.
• Equipment provided.
• Career growth and advancement opportunities.
• Supportive and inclusive work environment.
• Training hours: 9:00 AM – 6:00 PM (PST).

We are currently NOT hiring in the following geographies, including but not limited to:

Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR – Portland, MD – Montgomery County, WA – Seatle, Washington, DC

Pay Transparency:

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00 per hour, which may be below your state's minimum wage.Please take this into consideration when applying.

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About the Team

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

• Locations Default Remote, Remote, NC, 00000, US (Remote)