Healthcare Customer Service Representative

TEKsystems; Town of Middleton (WI); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading technology services provider is seeking a Healthcare Customer Service Representative to provide exceptional customer service for employee benefit products. This fully remote position requires handling inbound calls and responding to inquiries regarding various benefit plans. The ideal candidate will have customer service experience in healthcare and proficiency in Microsoft Outlook.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Qualifications

• 1+ year of customer service experience in a healthcare setting.
• Comfortable using Microsoft Outlook and navigating multiple systems.

Responsibilities

• Handle 60-80 inbound calls per day from plan participants.
• Respond to participant inquiries via email.
• Provide information regarding FSA, HSA, HRA, COBRA, and other benefit plans.

Skills

Customer service experience

Microsoft Outlook proficiency

Education

High School Diploma or equivalent

Job description

Healthcare Customer Service Representative

life insurance, sick time, 401(k), retirement plan

United States, Wisconsin, Middleton

Oct 02, 2025

Overview

About the Role: Are you passionate about helping others and delivering exceptional customer service? Join our team as a Participant Services Specialist I, where you'll be the first point of contact for plan participants, answering questions about our suite of employee benefit products and the Benefits Card.

Responsibilities

• Handle 60-80 inbound calls per day from plan participants
• Respond to participant inquiries via email (Outlook)
• Provide accurate information regarding FSA, HSA, HRA, COBRA, and other benefit plans
• Collaborate with internal departments to resolve participant issues
• Maintain detailed and accurate documentation of all interactions

Qualifications

• High School Diploma or equivalent
• 1+ year of customer service experience in a healthcare setting
• Comfortable using Microsoft Outlook and navigating multiple systems

Pay and Benefits

The pay range for this position is $19.00 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 15, 2025.

About TEKsystems

We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That\'s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We\'re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We\'re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We\'re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We\'re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.