Healthcare Customer Service Representative

Five Star Call Centers; Moore (OK); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading call center provider offers a full-time remote position for a Customer Service Representative. This role involves assisting patients with refilling medications and providing exceptional service. Candidates should have at least one year of customer service experience. Starting pay is $14/hour with additional benefits. Flexible work hours are included.

Benefits

Paid training

Equipment provided

Shift differential for night and weekend shifts

Qualifications

• 1 year of customer service or customer support experience.
• 1 year of previous call center or office background experience required.
• Strong phone and verbal communication skills.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Assist customers with refilling their medication.
• Remain positive and professional in all customer interactions.

Skills

Customer service experience

Verbal communication skills

Active listening

Attention to detail

Ability to multitask

Job description

Join a dedicated healthcare team committed to supporting patients with compassionate, reliable service and seamless assistance across multiple channels. This is a full-time, remote opportunity available to residents of the following states: AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

As a customer service representative, you will be responsible for providing exceptional customer service to patients. You will be taking primarily inbound calls (outbound calling also a function of the job as needed) and assisting with refilling medications, checking on referrals, sending messages to their doctors, and confirming appointments.

We’re looking for individuals who are passionate about delivering exceptional customer experience!

Qualifications

• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Excellent attention to detail
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Assist customers with refilling their medication, checking on referrals, sending messages to their doctors and/or confirming their appointment.
• Submit the form to show documentation of the call.
• Multitask using several screens and programs during patient/customer interactions
• Access company and client resources provided to accurately handle the call
• Skillfully change from one task to another without loss of efficiency or composure
• Must be able to be empathetic to the patient and their needs.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Pay & Benefits

• Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds)
• Work hours - Set shift 11:00am-7:30 pm (CST) ; Work Days - Mon-Fri
• Paid Training - typically 2 weeks from 10:00am-6:30pm(CST)
• Status - Full Time / 40 hours per week

Equipment Provided

Equipment will be shipped to you for full time employees.

• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job