Healthcare Customer Service Representative

TEKsystems; Memphis (TN); Remote; USD 60,000 - 80,000; Full time

Job summary

A healthcare insurance service provider seeks a Healthcare Customer Service Representative for a fully remote role. The position involves assisting Medicare members with questions and guidance concerning their benefits, requiring strong communication skills and a calm demeanor. Ideal candidates have at least 2 years of call center experience. Competitive pay at $19/hour along with comprehensive benefits is offered.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Employee Assistance Program

Time Off/Leave (PTO)

Transportation benefits

Qualifications

• 2 years of call center experience.
• Strong communication skills with a calm and professional demeanor.
• Ability to work efficiently in a fast-paced, high-volume call environment.
• Basic computer proficiency and ability to navigate multiple systems.

Responsibilities

• Handle inbound calls from Medicare members, averaging 50-70 calls per day.
• Provide clear, compassionate guidance on Medicare benefits.
• Document call details accurately and resolve member inquiries.
• Maintain compliance with HIPAA and regulatory standards.

Skills

Call center experience

Strong communication skills

Ability to work in a high-volume call environment

Basic computer proficiency

Job description

Healthcare Customer Service Representative

This is a remote role, and candidates from the following states are preferred: AR, AZ, DE, FL, GA, IA, IL, KS, KY, MD, ME, MI, MN, MO, ND, NE, OK, SD, TN, TX, VA, WI.

The schedule requires M-F 8am-9pm availability. Our health insurance client is seeking empathetic and patient Customer Service Representatives to support their Medicare call center during the upcoming open enrollment period.

Key Responsibilities:

• Handle inbound calls from Medicare members, averaging 50-70 calls per day.
• Provide clear, compassionate guidance on Medicare benefits, coverage details, and enrollment questions.
• Demonstrate patience and empathy while assisting callers, ensuring a positive and respectful experience.
• Document call details accurately and follow up as needed to resolve member inquiries.
• Maintain compliance with HIPAA and other regulatory standards.

Qualifications:

• 2 years of call center experience
• Strong communication skills with a calm and professional demeanor.
• Ability to work efficiently in a fast-paced, high-volume call environment.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.

Why Join Us?

• Make a meaningful impact by helping seniors understand and access their healthcare benefits.
• Gain valuable experience in the healthcare insurance industry.
• Work with a supportive team during a critical time of year.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr. Benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Life Insurance
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position, and the application deadline is Oct 8, 2025.

TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.