Healthcare Customer Service (Remote) - PM Shift

Remote Jobs; Pennsylvania; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare company is seeking customer service representatives for a remote role in Pennsylvania. The position offers flexible hours, healthcare benefits, and opportunities for professional development. Candidates must have a high school diploma, customer service experience, and be willing to work various shifts. Bilingual candidates can earn higher wages. Join a supportive team dedicated to enhancing patient care.

Benefits

Comprehensive health insurance

Paid virtual training

Access to pay immediately after shifts

Qualifications

• Must be at least 18 years old with a High School diploma or equivalent.
• Minimum of 6 months of experience as a health plan call center agent.
• Willingness to work any shift between 10:00 AM - 1:00 AM EST.

Responsibilities

• Actively listen to customers to understand their concerns.
• Provide essential information regarding access to care issues.
• Guide callers through troubleshooting and navigating options.

Skills

Exceptional customer service

Active listening

Verbal communication

Written communication

Computer proficiency

Education

High School diploma or equivalent

Job description

Overview

Employer Industry: Healthcare Customer Service

Why consider this job opportunity:

• Salary of $15 per hour in training, increasing to $15.50 after training completion; bilingual candidates in Spanish can earn $17 per hour
• Access up to 50% of your pay immediately after your shift
• Comprehensive health insurance benefits, including medical, dental, and vision
• Paid virtual training with opportunities for professional development
• Remote work environment with a flexible schedule
• Supportive and collaborative team focused on customer care

What to Expect (Job Responsibilities):

• Actively listen to customers to understand their concerns and build rapport
• Provide essential information regarding access to care issues, benefits, and coverage
• Guide callers through troubleshooting and navigating self-service options
• Utilize knowledge systems to research and review documents for customer assistance
• Empathize and resolve concerns to enhance the customer's healthcare experience

What is Required (Qualifications):

• Must be at least 18 years old with a High School diploma or equivalent
• Minimum of 6 months of experience as a health plan call center agent
• Exceptional customer service, active listening, and verbal/written communication skills
• High proficiency in computer usage and navigation of multiple applications
• Willingness to work any shift between 10:00 AM - 1:00 AM EST, including weekends and holidays

How to Stand Out (Preferred Qualifications):

• Experience with Medicare and/or Medicaid
• Bilingual in Spanish

#Healthcare #CustomerService #RemoteWork #ProfessionalDevelopment #EqualOpportunityEmployer

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