Healthcare Customer Service (Remote) - PM Shift

Remote Jobs; Mississippi; Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare service provider is seeking a customer service representative to work remotely. The role involves assisting customers with care access issues, providing information about benefits, and utilizing knowledge systems. Candidates should have customer service experience and strong communication skills. This position offers competitive pay, comprehensive health benefits, and opportunities for professional growth.

Benefits

Comprehensive health benefits

Paid, virtual training

Access to pay immediately after shift

Qualifications

• Minimum of 6 months experience as a health plan call center agent.
• Experience with Medicare and/or Medicaid is a plus.

Responsibilities

• Actively listen to customers to understand their concerns and build rapport.
• Guide callers through troubleshooting and navigating self-service options.
• Provide essential information regarding access to care issues.

Skills

Active listening

Exceptional customer service

Verbal communication skills

Written communication skills

High computer proficiency

Education

High school diploma or equivalent

Job description

Overview

Employer Industry: Healthcare Customer Service

Why consider this job opportunity:

• Salary of $15 per hour during training, increasing to $15.50 post-training, with potential for overtime during peak needs
• Bilingual candidates in Spanish can earn $17 per hour
• Access up to 50% of your pay immediately after your shift
• Comprehensive health benefits including medical, dental, and vision insurance, as well as pet insurance
• Paid, virtual training provided
• Opportunities for professional development and career growth

Responsibilities

• Actively listen to customers to understand their concerns and build rapport
• Provide essential information regarding access to care issues, benefits, and member handbooks
• Guide callers through troubleshooting and navigating self-service options
• Utilize client-specific knowledge systems to research and review documents to assist customers
• Follow documented processes to ensure compliance for government audits

Qualifications

• Must be 18 years or older and possess a high school diploma or equivalent
• Minimum of 6 months experience as a health plan call center agent
• Experience with Medicare and/or Medicaid is a plus
• Exceptional customer service, active listening, and verbal/written communication skills
• High computer proficiency and ability to navigate multiple applications

Preferred Qualifications

• Previous experience in member service, provider service, or pharmacy plan member service
• Bilingual in Spanish

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