Healthcare Customer Service (Remote) - PM Shift

Continuum Global Solutions, LLC; Arkansas; Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare services company is seeking remote Healthcare Customer Service Representatives in Arkansas. The role involves assisting US-based members with health-related inquiries, offering paid training, health benefits, and professional growth opportunities. Candidates should possess excellent communication skills and at least six months of relevant experience. This full-time position requires flexibility with shifts, including weekends and holidays.

Benefits

Health Insurance

Paid virtual training

Access to pay up to 50% after shifts

Pet Insurance

Professional Development Opportunities

Qualifications

• Minimum of 6 months of experience as a health plan call center agent.
• Medicare and/or Medicaid experience is a plus.
• Willing to work various shifts including holidays.

Responsibilities

• Actively listen to customers to understand their concerns.
• Provide essential information regarding access to care issues.
• Guide callers through troubleshooting and self-service options.
• Empathize and resolve concerns to simplify the customer’s experience.

Skills

Exceptional customer service

Active listening

Verbal communication

Written communication

High computer proficiency

Education

High school diploma or equivalent

Job description

Overview

Healthcare Customer Service (Remote) - PM Shift | AR, US

Description: Are you an exceptional listener when it comes to challenges and solving problems? Can you, with your impressive communication skills, empathy, and willingness to help others in a way that provides a positive experience?

Join our team today. This full-time remote position offers paid training, health benefits, opportunities for professional growth, and many employer perks. We are hiring remote Healthcare Customer Service Representatives who will support inbound calls from US-based members/providers who have questions about their health, wellness, pre-authorizations, copayments, and plans/coverage.

Responsibilities

• Actively listen to customers to understand their concerns and build rapport that makes them feel heard and cared for
• Provide essential information to members regarding access to care issues, benefits, proof of coverage, and member handbook
• Guide callers through troubleshooting and navigating self-service options using company sites or products/services
• Utilize client knowledge systems to research and review documents to better serve the customer while keeping them engaged
• Follow documented processes and procedures to ensure compliance for government audits
• Empathize and resolve concerns to simplify the customer’s healthcare experience
• Navigate through multiple computer applications with speed and accuracy
• Adapt to learn new call types when business needs change and flex support accordingly

Work at Home Requirements

• High-Speed Internet with at least 50 Mbps download and 10 Mbps upload (No Satellite, Wi-Fi, or Cellular)
• Hard-wired ethernet connection to a modem/router you own; Continuum will ship company equipment to use
• Dedicated, quiet, and secure workspace with no distractions
• USB wired headset with a noise-canceling microphone

Additional Requirements

• 18+ years and a high school diploma or equivalent
• Minimum of 6 months of experience as a health plan call center agent (member service, provider service, or pharmacy plan member service)
• Medicare and/or Medicaid experience is a plus
• Exceptional customer service, active listening, and verbal and written communication skills
• High computer proficiency and navigation of multiple applications
• Willing to work any shift between 10:00 am – 1:00 am Eastern Time, 7 days a week including holidays and weekends
• Professional, positive attitude and courteous telephone etiquette
• Customer-focused personality with a desire to help people

Benefits & Perks

• $15 per hour during training; pay increases to $15.50 after training; overtime during peak periods
• Spanish bilingual pay: $17 per hour
• Access up to 50% of your pay immediately after your shift
• Health Insurance (Medical, Dental, Vision) & Other Benefits
• Pet Insurance
• Paid, virtual training
• Remote work environment
• Opportunity for Professional Development

Continuum Global Solutions partners with top companies to deliver customer care services. Our clients rely on our expertise to improve customer experiences across voice, chat, email and social channels. More than 11,000 employees serve clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws including FMLA; EEO; EPPA.

Continuum recruiting correspondence will come from a talent acquisition representative with an official @continuumgble-mail address. Our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to [e-mail].