Healthcare Customer Service / Intake Specialist

TekWissen ®; Detroit (MI); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Healthcare Customer Service / Intake Specialist for a remote position in Detroit. The role involves managing health insurance processes, ensuring effective communication with providers, and maintaining accurate documentation. Candidates should have a strong customer service background and knowledge of medical terminology.

Qualifications

• Strong understanding of health insurance processes.
• Two years of college or an associate degree preferred.

Responsibilities

• Provide high-quality, provider-focused service.
• Process compliance inquiries and provider requests.
• Accurate documentation entry into Care Advance.

Skills

Medical terminology knowledge

Customer service experience

Critical thinking skills

Education

High school diploma

College or university experience

Job description

Healthcare Customer Service / Intake Specialist

This range is provided by TekWissen. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $22.00/hr

Direct message the job poster from TekWissen

Title: Healthcare Customer Service / Intake Specialist

Work Location: Detroit, MI, 48243

Duration: 10 Months

Job Type: Contract

Work Type: Remote

Pay Rate: $20.00 - $22.00/hr. on W2

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide. Our client is a health insurance company offering various healthcare coverage plans, including individual and family plans, dental and vision, and employer plans.

Job Description:

Top 3 Required Skills/Experience:

• Medical terminology knowledge or a medical background
• Customer service experience
• High school diploma and college or university experience

Required Skills/Experience:

• Strong understanding of health insurance processes, including claims management, benefits coordination, and prior authorization

Preferred Skills/Experience:

• Two years of college or an associate degree or equivalent
• Experience providing high-quality, provider-focused service to facilities and doctors
• Ability to work collaboratively with peers and nurses
• Accurate documentation entry into Care Advance
• Effective phone engagement with providers (inbound and outbound)
• Processing provider requests as needed
• Serving as a trusted source for UM Prior Authorization programs
• Assigning faxes to designated staff
• Processing compliance inquiries
• Accessing UM department mailboxes and voicemail as needed
• Ability to work independently
• Critical thinking skills

Education/Certifications:

• High school diploma and college or university experience

Additional Information:

TekWissen Group is an equal opportunity employer supporting workforce diversity.