Healthcare Customer Service Collections Self-Pay (Remote)

Cognizant; College Station (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare service provider is seeking a Healthcare Customer Service Collections representative in College Station, Texas. This remote role involves assisting customers with outstanding balances, ensuring compliance with HIPAA, and managing patient disputes. Ideal candidates should have a high school diploma, collections experience, and familiarity with Software Epic. The hourly salary ranges from $16.00 to $19.00, along with comprehensive benefits including medical insurance and a 401(k) plan.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays and Paid Time Off

401(k) plan and contributions

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• Minimum one year collections experience in healthcare working with patients.
• Self-pay collections in healthcare preferred.
• Two years of related experience preferred.

Responsibilities

• Handle inbound calls to arrange debt repayment.
• Understand and utilize HIPAA and TCPA guidelines during calls.
• Perform outbound calls when required.

Skills

Collections experience

Customer service skills

Understanding of HIPAA guidelines

Education

High school diploma or GED

Tools

Software Epic

Job description

About the role

As a Healthcare Customer Service Collections – Self-Pay you will make an impact by assisting our clients' customers with their outstanding balance accounts to secure payment while providing exceptional customer service and maintaining positive customer relationships. You will be a valued member of the Cognizant team and work collaboratively with stakeholders and other teams.

In this role, you will:

• Handle inbound calls as a representative of the hospital to arrange debt repayment based on the patient's financial situation and client repayment guidelines, using credit card, check, or obtained insurance. Record all updates and acquired information on accounts.
• Understand and utilize HIPAA and TCPA guidelines during each call.
• Ensure all required statements have been sent for accounts handled and request statements as necessary.
• Properly manage patient disputes by obtaining all pertinent information, noting the dispute on the account, and escalating to a supervisor as necessary.
• Assist in making outbound calls when required.
• Perform other activities and responsibilities as assigned

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Requirements

• High school diploma or GED
• Minimum one year collections experience in healthcare working with patients
• Minimum one year experience with Software Epic

Preferred Qualifications

• Associate’s degree.
• Two years of related experience.
• Self-pay collections in healthcare

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation

Applications will be accepted until October 10th, 2025.

The hourly salary for this position is between $16.00 - $19.00 depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Cognizant is an equal opportunity employer and welcomes applications from diverse candidates.