Healthcare Customer Service Collections Self Pay

Cognizant; Madison (WI); Remote; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays and PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Healthcare Customer Service Collections – Self-Pay to assist hospital clients by guiding patients through outstanding balances while delivering excellent service. You will work with HIPAA and TCPA guidelines and maintain accurate account records.

The role supports remote work within the United States, with standard hours and a focus on financial recovery and customer care. Training and collaboration with multiple teams are emphasized.

Qualifications

• High school diploma or GED required.
• Minimum one year of healthcare collections experience.
• Minimum one year of experience with Epic software.

Responsibilities

• Handle inbound calls as a hospital representative to arrange debt repayment following client guidelines.
• Understand and apply HIPAA and TCPA guidelines on every call.
• Ensure required statements are sent for accounts and request statements as needed.
• Manage patient disputes by collecting pertinent information and escalating when necessary.
• Assist with outbound calls when required.
• Perform other tasks as assigned.

Skills

HIPAA guidelines

TCPA guidelines

Healthcare collections

Inbound/outbound calls

Education

High school diploma or GED

Associate’s degree

Tools

Epic software

Job description

Schedule: 8:15am 5:00pm EST and one day 11:15am-8:00pm EST M-F

About the role

As a Healthcare Customer Service Collections – Self-Pay you will make an impact by assisting our clients' customers with their outstanding balance accounts to secure payment while providing exceptional customer service and maintaining positive customer relationships. You will be a valued member of the Cognizant team and work collaboratively with stakeholders and other teams.

In this role, you will:

• Handle inbound calls as a representative of the hospital to arrange debt repayment based on the patient's financial situation and client repayment guidelines, using credit card, check, or obtained insurance. Record all updates and acquired information on accounts.
• Understand and utilize HIPAA and TCPA guidelines during each call.
• Ensure all required statements have been sent for accounts handled and request statements as necessary.
• Properly manage patient disputes by obtaining all pertinent information, noting the dispute on the account, and escalating to a supervisor as necessary.
• Assist in making outbound calls when required.
• Perform other activities and responsibilities as assigned

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• High school diploma or GED
• Minimum one year collections experience in healthcare working with patients
• Minimum one year experience with Software Epic

These will help you stand out

• Associate’s degree.
• Two years of related experience.
• Self-pay collections in healthcare

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation

Applications will be accepted until Oct 9th, 2026

The hourly salary for this position is between $16.00 - $19.00 depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer

The salary, other compensation, and benefits information is accurate as of the date of this posting.

Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.