Healthcare Customer Service Collections Self-Pay

Cognizant; City of Albany (NY); Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare service provider is looking for a Healthcare Customer Service Collections representative to assist clients' customers with outstanding balances. This remote position requires managing calls, understanding HIPAA guidelines, and maintaining customer relationships. Preferred qualifications include experience with Software Epic and a background in self-pay collections. The salary ranges from $16.00 to $19.00 per hour, depending on experience.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Employee Stock Purchase Plan

Qualifications

• Minimum one year collections experience in healthcare working with patients.
• Ability to manage patient disputes effectively.
• Experience in handling inbound and outbound calls.

Responsibilities

• Handle inbound calls to arrange debt repayment based on financial situations.
• Record all updates on accounts and manage disputes.
• Assist with outbound calls when required.

Skills

Collections experience

Customer service

Understanding of HIPAA and TCPA

Communication skills

Education

High school diploma or GED

Associate’s degree

Tools

Software Epic

Job description

About the role

As a Healthcare Customer Service Collections – Self-Pay you will make an impact by assisting our clients' customers with their outstanding balance accounts to secure payment while providing exceptional customer service and maintaining positive customer relationships. You will be a valued member of the Cognizant team and work collaboratively with stakeholders and other teams.

In this role, you will:

• Handle inbound calls as a representative of the hospital to arrange debt repayment based on the patient's financial situation and client repayment guidelines, using credit card, check, or obtained insurance. Record all updates and acquired information on accounts.
• Understand and utilize HIPAA and TCPA guidelines during each call.
• Ensure all required statements have been sent for accounts handled and request statements as necessary.
• Properly manage patient disputes by obtaining all pertinent information, noting the dispute on the account, and escalating to a supervisor as necessary.
• Assist in making outbound calls when required.
• Perform other activities and responsibilities as assigned

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Requirements

• High school diploma or GED
• Minimum one year collections experience in healthcare working with patients
• Minimum one year experience with Software Epic

Preferred Qualifications

• Associate’s degree.
• Two years of related experience.
• Self-pay collections in healthcare

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Benefits

The hourly salary for this position is between $16.00 - $19.00 depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.