Healthcare Customer Service Collections -remote

Cognizant; Columbia (SC); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading technology services company is looking for a Healthcare Customer Service Collections Representative. This role involves assisting clients with account payments, managing calls, and ensuring proper documentation. Ideal candidates will have at least one year of healthcare collections experience and excellent customer service skills. The position is remote, providing flexibility and a focus on work-life balance.

Benefits

Medical/Dental/Vision/Life Insurance

Paid Time Off

401(k) plan

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• At least 1 year of healthcare collections experience.
• Strong skills in managing challenging conversations.

Responsibilities

• Assist clients with outstanding balance accounts and secure payments.
• Take inbound calls to manage debt repayment.
• Document account records thoroughly.
• Manage patient disputes effectively.

Skills

Strong customer service skills

Clear and effective communications abilities

Familiarity with HIPAA and TCPA compliance

Education

High school diploma or GED

Associate’s degree

Tools

Epic software

Job description

Overview

About the Role

• As a Healthcare Customer Service Collections Rep, you will assist our clients’ customers with outstanding balance accounts and secure payment while providing outstanding customer service. You will be a valuable member of our Cognizant team and collaborate with client stakeholders and other team members.

What you will do

• Take inbound calls, acting as hospital representative to arrange debt repayment based on patient’s financial circumstances and client guidelines (via credit card, check, or insurance).
• Document thoroughly by updating account records with all relevant information and actions taken.
• Manage patient disputes by collecting details, noting issues on accounts, and escalating to supervisor when needed.
• Ensure communication by verifying that required statements have been sent and requesting additional statements, as necessary.
• Contribute to team success by assisting with other responsibilities as assigned.

Work schedule: Monday through Friday

• 4 days working 8am-4:30pm EST.
• 1 day working 11:30am-8pm EST.

This is a remote position open to qualified applicants across the United States. We prioritize flexibility and support your wellbeing through a variety of programs designed to promote a healthy work-life balance.

Please note: Working arrangements are accurate as of the posting date and may evolve based on project or client needs. If changes occur, we will communicate expectations clearly.

Requirements

• High school diploma or GED
• At least 1 year of healthcare collections experience
• Strong customer service skills, especially in managing challenging conversations
• Clear and effective communications abilities
• Familiarity with HIPAA and TCPA compliance during calls

Preferred / Standout

• Associate’s degree
• 2+ years of related experience in self-pay collections
• Experience working with Epic software

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

We are excited to meet people who share our mission and can make an impact in a variety of ways. Do not hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Compensation & Benefits

Hourly Rate and Other Compensation:

Applications will be accepted until October 10, 2025.

The hourly rate for this position is between $16.00 – $19.00 per hour depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.