Healthcare Customer Service Collections -remote

Cognizant; College Station (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare solutions firm is seeking a Healthcare Customer Service Collections Rep to assist clients’ customers with outstanding balances and secure payments. The ideal candidate will have healthcare collections experience and excellent communication skills. This remote role offers flexible working hours and competitive pay ranging from $16.00 to $19.00 per hour, along with comprehensive benefits including medical insurance and a 401(k) plan.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• At least 1 year of healthcare collections experience.
• Strong skills in managing challenging conversations.
• Ability to communicate clearly and effectively.

Responsibilities

• Take inbound calls to arrange debt repayment based on patient circumstances.
• Document account records with relevant information.
• Manage patient disputes and escalate issues when necessary.

Skills

Customer service skills

Communication abilities

Familiarity with HIPAA

Education

High school diploma or GED

Associate's degree

Tools

Epic software

Job description

About the Role
As a Healthcare Customer Service Collections Rep, you will make an impact by assisting our clients’ customers with their outstanding balance accounts and secure payment while providing outstanding customer service. You will be a valuable member of our Cognizant team and collaborate with our client’s stakeholders and other team members.

In this role, you will:

• Take inbound calls, acting as hospital representative to arrange debt repayment based on patient’s financial circumstances and client guidelines (via credit card, check, or insurance).
• Document thoroughly by updating account records with all relevant information and actions taken.
• Manage patient disputes, by collecting details, noting issues on accounts, and escalating to supervisor when needed.
• Ensure communication by verifying that required statements have been sent and requesting additional statements, as necessary.
• Contribute to team success by assisting with other responsibilities as assigned.

Work schedule: Monday through Friday
with varying hours:

• 4 days working 8am-4:30pm EST.
• 1 day working 11:30am-8pm EST.

This is a remote position open to qualified applicants across the United States. We prioritize flexibility and support your wellbeing through a variety of programs designed to promote a healthy work-life balance.

Please note: Working arrangements are accurate as of the posting date and may evolve based on project or client needs. If changes occur, we will communicate expectations clearly.

Requirements

• High school diploma or GED
• At least 1 year of healthcare collections experience
• Strong customer service skills, especially in managing challenging conversations.
• Clear and effective communications abilities
• Familiarity with HIPAA and TCPA compliance during calls

Preferred Qualifications

• Associate’s degree
• 2+ years of related experience in self-pay collections
• Experience working with Epic software

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

We are excited to meet people who share our mission and can make an impact in a variety of ways. Do not hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Hourly Rate and Other Compensation: The hourly rate for this position is between $16.00 – $19.00 per hour depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Applications will be accepted until October 10, 2025. Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.