Healthcare Collections Representative

Davita Inc.; College Station (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare company is seeking a Healthcare Customer Service Collections representative. In this remote role, you will assist clients' customers with outstanding balances, ensuring compliance with HIPAA guidelines while providing exceptional service. Ideal candidates will have strong communication and problem-solving skills, along with a high school diploma and relevant experience.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays and time off

401(k) plan with contributions

Disability insurance

Paid parental leave

Employee stock purchase plan

Qualifications

• High school diploma required.
• Minimum one year of related work experience.
• Preferred: one year of collections experience.

Responsibilities

• Handle inbound calls as a hospital representative.
• Understand and utilize HIPAA and TCPA guidelines.
• Manage patient disputes and obtain necessary information.

Skills

Communication

Customer Service

Problem Solving

Education

High School Diploma

Tools

EPIC

Job description

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

Location: Remote (Work-from-Home)

Schedule: Monday to Friday, 8:15am - 5:00pm EST and one day 11:15am - 8:00pm EST

Experience: Minimum 1 year of related experience

Travel: None required

About the role:

As a Healthcare Customer Service Collections representative, you will impact by assisting our clients' customers with their outstanding balances to secure payment while providing exceptional customer service and maintaining positive relationships. You will be a valued member of the Cognizant team, working collaboratively with stakeholders and other teams.

In this role, you will:

1. Handle inbound calls as a hospital representative to arrange debt repayment based on the patient's financial situation and client guidelines, using credit card, check, or insurance. Record all updates and information on accounts.
2. Understand and utilize HIPAA and TCPA guidelines during each call.
3. Ensure all required statements have been sent for handled accounts and request statements as necessary.
4. Manage patient disputes by obtaining pertinent information, noting disputes on the account, and escalating to a supervisor as needed.
5. Assist in making outbound calls when required.
6. Perform other activities and responsibilities as assigned.

Minimum requirements:

• High school diploma
• Minimum one year of related work experience

Preferred qualifications:

• Minimum one year of collections experience
• Minimum one year of EPIC experience

We encourage applicants who share our mission and can make an impact in various ways. Even if you meet only the minimum requirements, consider applying and highlighting your transferable skills and unique qualities that can bring value to this role.

The working arrangements are accurate as of the posting date and may change based on project, business, or client needs. We will communicate role expectations clearly.

Salary and compensation:

The hourly rate ranges from $15.00 to $19.00, plus collection's commission bonus, depending on experience and qualifications.

This position is eligible for Cognizant's discretionary monthly bonus program, based on performance.

Benefits include:

• Medical/Dental/Vision/Life Insurance
• Paid holidays and time off
• 401(k) plan with contributions
• Disability insurance
• Paid parental leave
• Employee stock purchase plan

Note: Compensation and benefits are accurate as of the posting date and may be modified by Cognizant at any time. Only applicants legally authorized to work in the U.S. without sponsorship will be considered.