Healthcare Customer Care Representative

NTT DATA, Inc.; Honolulu (HI); Remote; USD 23,000 - 32,000; Full time

Job summary

NTT DATA Services seeks a Healthcare Customer Care Representative for a remote opportunity based in Honolulu, HI, with the first day on-site for orientation. The role requires local residency and offers a $20.00 per hour pay rate, with training Monday–Friday (7:00 AM–3:30 PM local time).

Responsibilities include handling inbound calls to assist members with pharmacy benefit plans, answering questions on prescription insurance and mail order prescriptions, and delivering service across various

Qualifications

• 1+ year of experience interacting with customers.
• Proficient with Windows-based applications.

Responsibilities

• Assist members with pharmacy benefits via inbound calls.
• Answer questions on prescription insurance, coverage, and mail order.
• Provide clear explanations to help customers understand their options.
• Support multiple client types as the business evolves.

Skills

Customer service

Communication

Education

High School Diploma or GED

Tools

Windows proficiency

Job description

NTT DATA Services currently seeks a Healthcare Customer Care Representative to join our team for a remote opportunity in Honolulu, HI. (FIRST DAY WILL BE ONSITE FOR ORIENTATION)

Must be local to Honolulu, HI

Estimated start date 11/6/2026

Pay rate $20.00

Hours:M-F, training will be M-F 7AM-3:30PM local time

In this role, you will be assisting members with their pharmacy benefit plans via incoming phone calls. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. You will have the opportunity to service a variety of clients and call types as our business is every changing and evolving. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities.

Required Qualifications

• 1+ year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
• Computer proficiency in Windows-based applications

Preferred Qualifications

• Ability to problem solve in a positive, productive manner
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
• Reliability and compliance with scheduling standards
• Ability to exhibit patience and empathy and express assurance and confidence
• Strong customer service skills, including courteous telephone etiquette and professionalism
• Strong oral, interpersonal and communication skills
• 6+ months of healthcare experience

Education

• Veriifiable High School Diploma or GED Requred

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this

remote role is $20 per hour. This range reflects the minimum and maximum target

compensation for the position across all US locations. Actual compensation will depend on a number of factors,

including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.