Healthcare Customer Care Coordinator-Project Based (100% Remote Arkansas)

Continuum Global Solutions; Little Rock (AR); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their customer service team. In this role, you will assist US customers with their prescription healthcare benefits, ensuring they receive the support they need. You'll provide information about insurance coverage, handle prescription refills, and educate customers on self-service options. This position offers a flexible remote work environment and opportunities for professional development. If you have a passion for helping others and thrive in a fast-paced setting, this could be the perfect opportunity for you.

Benefits

Health Insurance (Medical, Dental, Vision)

Pet Insurance

Paid Virtual Training

Access to Pay Immediately After Shift

Opportunities for Professional Development

Qualifications

• Must be 18+ years old with a high school diploma or GED.
• 6 months of customer service experience required.

Responsibilities

• Answer inbound calls from US customers regarding prescription healthcare benefits.
• Educate customers on online self-service options and troubleshoot issues.

Skills

Customer Service

Communication Skills

Problem Solving

Empathy

Education

High School Diploma/GED

Tools

PC

USB Wired Headset

Job description

Job Responsibilities:

1. Answer inbound calls from US customers and address questions & concerns regarding their prescription healthcare benefits.
2. Provide information about their insurance coverage, including what is included in the customer’s benefit plan, addressing copays, and assisting with coverage determination.
3. Handle prescription refills, order status updates, and tracking.
4. Educate customers on online self-service options for updates and troubleshoot these self-services.
5. Empathize and resolve concerns to simplify the customer’s healthcare experience.
6. Navigate through multiple computer applications with speed & accuracy.
7. Adapt to learn new call types as business needs change & support those areas.

WORK AT HOME REQUIREMENTS:

• High-speed internet with at least 10 Mbps download speed (No Satellite, Wi-Fi, or Cellular/Wireless hotspot services).
• Must have a hard-wired internet connection via Ethernet cable to your own modem/router. Company equipment such as PC, mouse, keyboard, etc., will be shipped to you.
• Dedicated, quiet, and secure workspace with no distractions.
• USB Wired headset with noise-canceling microphone.

ADDITIONAL REQUIREMENTS:

• 18+ years old & high school diploma/GED.
• At least 6 months of customer service experience.
• Customer-focused personality and desire to help people.
• Full-time availability, including evenings and weekends.
• Willing to submit a drug test and background check.

BENEFITS & PERKS:

• Pay rate of $14-$15 per hour plus overtime during peak periods.
• Benefits eligibility after 60 days.
• Access up to 50% of your pay immediately after your shift.
• Health insurance (Medical, Dental, Vision) and other benefits.
• Pet insurance.
• Paid virtual training.
• Remote work environment.
• Opportunities for professional development.