Healthcare Coordinator

Spklr; Moorpark (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Healthcare Coordinator to enhance patient experiences and facilitate financial commitments for treatments. This role involves educating patients on their options and ensuring a seamless consultative process. You'll work closely with dentists to maintain productive schedules and uphold brand standards, all while contributing to a culture of excellence. If you are a detail-oriented and empathetic advocate with strong communication skills, this is an exciting opportunity to make a meaningful impact in patient care and support a dynamic team.

Benefits

Medical, dental, and vision insurance

Paid time off

Tuition Reimbursement

401K

Volunteer paid time off

Qualifications

• High School Diploma or GED is required.
• Experience or coursework in dentistry or business is preferred.

Responsibilities

• Gain financial commitment from patients for treatments.
• Educate patients on treatment options and overcome objections.
• Support clinical excellence and maintain compliance.

Skills

Patient Advocacy

Financial Acumen

Effective Communication

Organizational Skills

Detail-Oriented

Education

High School Diploma or GED

Tools

PDS System

Job description

Join to apply for the Healthcare Coordinator role at PDS Health.

Now is the time to join Moorpark Dental Group and Orthodontics. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

Compensation: $19.00-$26.50 / Hourly

Role Overview

The primary role of the Healthcare Coordinator (HC) is to partner with supported Dentists to help gain a financial commitment from the patient to start the best course of treatment with urgency. Key responsibilities include understanding and utilizing financial options to support case acceptance, educating patients on treatment choices, overcoming common patient objections, and proactively keeping Dentist’s schedules productive. The HC supports each patient in a consultative and educational manner while ensuring a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).

Responsibilities

• Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
• Gain financial commitment from patients to start recommended treatments.
• Achieve proficiency in PDS system and tools to assist patients in making informed decisions.
• Execute the HC Handoff with each clinician on exam days.
• Be knowledgeable about all financial options to offer patients choices fitting their budgets.
• Professionally address and overcome patient objections to treatment.
• Obtain insurance pre-authorizations when necessary.
• Support the office in exemplifying the Comprehensive Care Model and referrals.
• Participate actively in daily huddles, team meetings, and other required meetings.
• Understand business metrics and how the role impacts results.
• Uphold the PDS Brand standards and make decisions aligned with the brand framework.
• Support clinical excellence through knowledge of the Mouth-Body Connection.
• Maintain professional appearance and demeanor, adhering to policies.
• Ensure compliance with all applicable policies and regulations.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED.
• Travel between offices may be required.

Preferred Qualifications

• Experience or coursework in dentistry, insurance, or business.

Knowledge, Skills, and Abilities

• Knowledge of office practices, technology, and patient insurances.
• Results-oriented, energetic, and goal-driven.
• Empathetic patient advocate with strong ethics.
• Organized, detail-oriented, and proficient with operational processes and technology.
• Financial acumen and understanding of market drivers.
• Effective communicator and influencer.
• Self-motivated, reliable, and able to work independently or in a team.
• Excellent interpersonal and communication skills.
• Ability to handle confidential patient records securely.
• Capable of multitasking in a fast-paced environment.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Volunteer paid time off

Join PDS Health, an Equal Opportunity Employer committed to diversity and creating healthier, happier team members.